ai
Amazing partner for emergency call answering services
CMR has been our on-call service provider for 9-years. Every business owner says, no one does it as good as your own staff and you may be right. I had always had that opinion and changed up answering services out of anger and frustration what seemed like every two years at best. The team at CMR are very easy to work with. Their call takers are based right here in the USA and understand the time zone, climate and weather that is impacting our customers which helps put our clients at ease in their emergency. They are easy to communicate with and understand for some of our elderly customers. They verify caller information with few errors if any. Their customer service team is amazing at what they do and has been extremely responsive in a timely manner. They customize our procedures so the process works FOR US, not just something easy for them. They pay their employees a fair wage including holidays. I think that is very important to get quality call takers which is what I've always complained about as a small business owner!!!!! Our pricing is reasonable for the industry. If I am having a problem with a procedure or call that came through, they are on it to figure out what happened. More importantly they seek to offer options on how we can modify a practice to achieve better future outcomes. I don't think we have had many hang ups at all over the past 5 years. That is a sign of a great answering service. CMR has provided high quality services to our company at a fair price over the years and has been a great partner. Highly recommend, especially for the HVAC industry and trades in general.