CabrexaReviews of cabrexa.com

Liars Liars Ordered 5 covers and paid still have not received after weeks delay and asked for refund and still no reply. Will now have to resort to legal action to recover my money. DO NOT USE THIS COMPANY!!!

TERRIBLE customer service. They lied about how long it would take to process order before they shipped out; it was two weeks, not two days. They lied about how long the shipping would take; from order to delivery was a month and a half, so the shipping alone took about a month. They lied about their WRITTEN offer to refund me in full if my orders didn’t arrive by a certain date; they ignored when I tried to claim that offer. The two orders also shipped from CHINA, something they don’t disclose on their website. One of the slipcovers was even the wrong color. The rest of the slipcovers were of acceptable quality but definitely not worth the aggravation. They tried to blame this all on COVID, but the entire process was lies and mismanagement from start to finish. AVOID THIS COMPANY LIKE THE PLAGUE.

I ordered some covers weeks ago . Never received them I want my money back immediately .I would NOT RECOMMEND this company

Absolutely shocking! In my quest for chair covers I thought I had undertaken adequate research to ensure this was a UK based company and sought reviews via trustpilot. Obviously, before the latter complaints. I have now been waiting fo my 3-10 day order for over five weeks with promises of delivery, issues with delivery and tracking numbers from China. The automated messages via email are polite but not factual and the contact mobile number is an automated message with a very polite “Laura”. Companies House have a change of name registered from Easyfit Slipcovers LTD changed in Feb 21. Update - my products have just arrived via Royal Mail, they are as described and fit perfectly. Such a shame customer service and false advertising of delivery timescales are not as positive.

ZERO CUSTOMER SERVICE - UNREACHABLE! Firstly, it took 20days instead of the 3-10days that was advertised for delivery. No notice of delays were provided. Secondly, and more importantly, the colour of the product does not match the picture on their website - instead of yellow I have received a beige coloured product. I have contacted them to seek options to resolve this problem but have received nothing back. Neither via email, nor the telephone number that was supplied as their contact number. AVOID!!

Purchased 5x chair covers on the 4th September and was told a 3-10 day delivery. After 15 days I contacted them to find out what was going on - on the call I noticed this is a Chinese company and was fobbed off that it will be delivered soon and was promised a tracking number that same day. Never received it! Finally on the 30 September the order arrived but instead of 5 chair covers they sent 1! I have tried to make contact with them and they do not reply and now the website is down. THIS COMPANY ARE FRAUDULENT - DO NOT USE THEM. They have taken the money for 5 chair covers and sent one and they are not responding to anything. Reported to trading standards.

Placed my order 45665 on 4th September 2021 money taken straight away from my account. Delivery states 3-10 days. Here it is 21st September still no covers!!! Have emailed and messaged 5 times just a generic response. No one replies back, no updates nothing!!! Very bad customer service would not recommend.

Not even gotten round to ordering yet as I have measurement queries. I've emailed & got a reply a week later but not answering my question. I have messaged via messenger and although I got a reply the same day - again they've not answered my question!? All I want to know is if I order a chair cover & a long chair cover can I return the one that doesn't fit, then order 7 more of the one that does fit - simple?! The "free, easy & hassle free" returns policy doesn't look easy & hassle free!!! So I've ordered 8 covers from Cabrexa UK and they've been dispatched from CHINA?!... Let's see how long they take....