Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Excellent location - SL #1 in Gatlinburg; beautiful view and nice amenities. One housekeeping issue that was resolved immediately with staff, so 4 stars on service. Maintenance inside the cabin was a little lacking; cabin was dusty to the point of causing allergy issues and not very private - part of a complex;

We stayed at "A Spectacular View" and it did have that, but the fireplace didn't work. It did not have wifi. The most startling thing was that you couldn't turn on the ceiling fan in either room because it was not properly installed. On the lowest setting, it acted as if it was going to fall out of the ceiling.

Great honeymoon experience!!

Wonderful experience. The cabins are gorgeous and the Smoky Mountain area is beautiful. I will be going back again.

I had a fabulous time in Gatlinburg and Pigeon Forge. This cabin company was fast to respond after the wildfires and moved me to new cabins. I never had a problem with calling, all my questions were always answered in a timely manner. The cabins were beautiful, clean and cared for. Great place to stay, will have no problems recommending this company to anyone any time. Fabulous stay.

We arrived around 4:11 pm, check in was 4:00 pm. We were told that our cabin was not ready just waiting on inspection, we will call you when it is ready. Only one customer service person was checking in people. This is when hurricane Irma was to hit Florida and a lot of people was expected to check in. Management should have had at least 3 people checking in customers and maybe extra inspectors and cleaning crew. We did not get checked in till sometime after 5 and they never called we had to go back in and stand in line and people were asking to speak to the manager. The cabin was nice, just needed some extra things cleaned. The games had not been wiped down...hand prints all over. I had to wipe them down. No washcloths in the cabin at all, had to go back to the main office and get some. This is the first time we ever stayed with this company, kind of hesitant to give them another try.........

There were several issues that never got resolved. I was supposed to get a small refund for my “trouble” but I never did. I also requested an invoice and never received it. If you plan to go there take your own cookware, utensils , cutlery and a grill because there isn’t much there. I made grilled cheese in a soup kettle. WiFi was a JOKE!!!! I won’t stay there again!

Not as private as told. Cabins right next door Only charcoal grill. No gas grill as was told and read there would be one. Could provide more trash bags.... heat was on when we arrived 😳🤦🏻‍♀️ Was very clean !! But not what we expected Parking is horrible.