Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

First time staying in a cabin.. Everything was perfect! I will definately be staying agian..

Our group rented 2 cabins. We had difficulty determining which ones were close to each other, so we ended up about 15 minutes apart. One cabin was ready early and had no issues. The other cabin was not ready until after 7 pm, and when we arrived did not appear to have been cleaned at all. It had not been vacuumed, there was a pile of dirty towels next to the washer, there were damaged items throughout the cabin as well as items left by the previous tenants. There was not a check in sheet with damages listed. Every time we called to check on the cabin or when we had issues, the average hold time was more than 15 minutes. Once we were told they would call us right back with an estimated time and they never called. They did send someone with a vacuum cleaner at about 10:00 PM who brought fresh towels and took the dirty ones, but he was clearly maintenance staff and not cleaning crew. He returned the next day and repaired some of the items, indicating that the cabin was privately owned and the owner had been told several times to make the repairs. We were offered an additional percentage off on a return trip, but we will not be returning to these cabins, so it does us no good.

Nice place has everything you ever need. The down side is the check in 4 pm and check out 10 a.m!

Everything was fine. Check in process nice and easy. Cabin met our expectations and competively priced. Love come back same cabin again

Was a very good experience

Over top amazing!!!! We can't wait to go back. Had no idea cabins could be such luxury! Only comment would be that our cabin had a very cool loft but the loft was very dusty.... so maybe we are the only ones who use lofts? Everything else was awsome so they still get 5 stars!

Great stay. Cabin was clean and well put together. Dishwasher was a plus.

The cabin was beautiful and well taken care of. We were very happy and would stay there again in the future. The two improvements we recommend the company making are: 1. Better direction for check in and 2. Include necessary information on the confirmation emailed to guests. (Office hours for check in, office location, phone number for assistance) The email confirmation I received contained no phone number to call if we had troubles figuring out how to check in once we arrived. It mentioned that cabins may not be ready by check in time (4pm) yet the office closed at 5pm. We arrived at 5:15pm not realizing the office was closed because no hours were noted on the email confirmation. This office was not labeled in any way and was part of the fitness area, so it proved difficult to locate. During our stay we witnessed several frustrated guests searching for the office as well. It was very frustrating after a long day of travelling, and having passed the entry for the cabins twice. However, we were very fortunate that the office had a system for late check ins so we were still able to enter our cabin after hours. Overall, we would be very happy with our experience if more useful information was included in the email the company sends when booking the cabin.