Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Great! I couldn't imagine our experience being any better!

The cabins we got were both beautiful! We rented the "RiversEdge Retreat" and the "RiverSide Lodge" for the same dates as we were having a wedding. The cabins were amazing, everyone felt very comfortable. However, there were some things along the way that made the experience TERRIBLE! When looking into getting the cabins we specifically wanted two cabins close together as everyone was travelling in for our wedding. I had spoke with one agent who gave me two cabin names that were close together. I was chatting back and forth a couple days later with another lady (I wanted to clarify the things I was told) who said that the cabins were in fact NOT close together. I asked her if there were any that were close together and specifically within "walking distance". She was pleasant and gave me the names of the two cabins (Rivers Edge Retreat & Riverside Lodge) and told me that "they shared a driveway". All was great and we were looking forward to our great weekend with friends and family. About a month in advance I e-mailed asking for the address and directions to the cabins. I was told that we were not allowed to have them. Not sure why, I know the address of a hotel before I go and stay at it! Feeling frustrated and having no options we waited until the day of check in to get the address and directions. We arrived for check-in at the office we were told by an agent the night before via online chat as I was confused that there were two offices. Anyway, we stood in line to turn over the needed documents for check in. The lady at the desk says "Oh, I'm not sure why you are at this office for check-in. You should be at the other location"........ I told her my conversation with the agent the night before. She said she could likely do the check in for both cabins... RED FLAG! We asked why one cabin would be checked in here and the other checked in at the other office if they were within "walking distance" and "shared a driveway"? Her reply was "Oh! no, they are like worlds apart.".... We reiterated the conversations where we were told the two cabins were beside each other.... she could tell we were getting frustrated. She seemed to be stumbling and said "oh, actually they are close together". We were happy, maybe she was just confused. We got the paperwork and ridiculous directions to the cabins. They said not to use GPS because it isn't always accurate, but without the GPS we would have never found it. I don't understand why as the location of the cabin never changes, so if it worked for us to use it; it will work for EVERYONE! Off we go to our cabins which we are now thinking are close to each other. After about a half an hour drive we located one cabin. Another 20 mins later we arrived at the other one! The cabins were NOT close together!! We all agreed that it seemed like the check-in lady just told us that to get us out of her hair and to get to the next costumer. We are beyond frustrated with the customer service we received. Clearly the people working are not all trained on the product they are selling (ie. locations of cabins). If we were given the address ahead of time we could have known that the cabins were not close together and we would NOT have booked them. Our wedding weekend turned out to be hectic and chaotic with half the wedding party not nearby. We left feeling like it was a total money grab and that once they had the money from us that they would tell us whatever we wanted to hear in order to benefit themselves.

Despite the reviews, I searched and searched for a cabin with this company for a birthday weekend with my friends. Upon arrival, the cabin, overall was “nice enough” on first impression. But as the night went on, we slowly noticed things that were evident of a “spot cleaning” done by housekeeping. There was hair on the bathroom floor(BOTH bathrooms), hair on the shower walls, hair under the sheets, random debris under the sheets, 1 or 2 towels for a stay of up to 8 people. Called guest services, sure they said they would send someone up to correct the issue....no one came. Called again and was told that we would have to wait until the morning and that our service request would be worked then......NOT. I called AGAIN and FINALLY someone came bearing towels, a broom, and a mop. To some, these issues are minor, however, for the amount of money you pay, you would expect to at least have minor housekeeping satisfied. Overall, take a chance and book it. Your experience may not be the same as mine, and you may not focus too much on the details I stated. I personally won’t book another stay with them.

We had a great time. Really enjoyed the cabin and time away

My husband and I traveled to gatlinburg in November for our honeymoon and booked with cabins of the smoky mountains for our stay. We got to our destination and realized we had booked a condo and not a cabin. We called and they were able to help make our stay better by getting us into a cabin in a great location. Alex and Cassidy were the people we worked with and they went above and beyond to make sure we got what we wanted. The cabin itself was beautiful. Three stories two bedrooms and a hot tub. We arrived to a clean cabin and even had discount tickets to tons of attractions in the area. It had a kitchen we were able to make breakfast in and balconies with great views. The prices were very good for all that came with your stay. We will definitely be going back and recommending to everyone we know!

Overall a terrible experience. Wifi was broken, no power or heat in 50% of the cabin for the whole stay. Previous damage such as holes in the wall and broken items were blamed on our family which resulted in costs of over $2000 which was not resolved through contact with the company. Look elsewhere for a cabin rental.

We always stay with Gatlinburg Falls ... this was about our 12th trip. The cabins are usually in fairly good shape, however we are finding that the living room furniture is getting worn out. This time we reported this problem as we checked out, however I believe there should be a regular inspection of the cabins by supervisory personnel ... and they should upgrade as needed. This would prevent a bad Customer Experience. The cabins are usually clean and we choose game filled cabins to enhance our FUN. We LOVE Gatlinburg and the National Park.

Wonderful place to stay!! Beautiful views! Felt like home!!