Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

In a few words....excellent!!

Great except the basement was so cold

Booked cabin two weeks ago and was told I would get email with details on trip. After a couple calls I was told I would get email on directions and room key. Get to gatlinburg and waited for email after my five hour drive. At six I was told I needed to go sign in after told many times I wouldn’t need too. I was pretty annoyed that I was lied to and wasted hours that day. I get to my cabin and noticed my hot tub didn’t work, was one of the main reason I rented this cabin. Of course I called and they told me it wasn’t working which is false advertisement. They knew in advance so would be nice to have know. They said they would refund me ten dollars a night which I booked three nights. Which is a joke when you pay 200 dollars a night. I haven’t seen the refund yet which isn’t surprising. The wifi didn’t work and the tv remotes in the cabin were dead so yeah good luck there. So no hot tub, WiFi, and tv, if you want any of them in the mountains don’t go here.

We stayed in Highland view and it was an awful experience. The roof leaked, ran down the wall into the electrical outlet, and shorted out half of the power in the cabin. When maintenance came to look at it they couldn’t fix it and ended up doing something to the water and we had no running water or ability to flush the toilet. There were all kind of bugs and no WiFi as stated in the advertisement. We called maintenance repeatedly and were promised that someone would look at the WiFi and no one came until we had the water issue and even then they couldn’t fix the WiFi. Unpon check out the staff said they could only refund one night and we asked to speak to a manager. Lindsey, the manager was very rude, told us to that one night was all we were getting and that we weren’t allowed to ask anymore questions and that she was hanging up. This was overall a terrible experience and the staff literally did not care.

Our stay was disastrous. We had several issues: no WiFi (which was promised), rain leaking into the cabin and frying the electricity in half the house, rain water all over the kitchen, no running water for 12 hours, and when the water worked prior it smelled like chlorine and sewage. We also felt like the carpet was not clean, there were wasps and ladybugs in the house, the towels were crusty, and there were not bathroom amenities. We called management over 7 times and none of our issues were solved. We were promised maintence men were on their way and they did not show up until 24 hours later. Upon checkout we spoke to management and received horrible customer service from Lindsey, who is presumably a manager with this company. Highland View cabin was a nightmare and we will not be using this company again.

This was the worst stay I’ve ever experienced at a Gatlinburg cabin rental. We were left with no WiFi/service to contact anyone in case of an emergency, left in a cabin without running water, and water was leaking into the cabin which damaged electrical outlets leaving us in a dangerous electrical situation on top of which all fire detectors where not working/out of batteries. Calling the office was an extremely unpleasant experience and those who came out were both delayed (over 24 hours) and were unable to remedy the situation. Customer service was BEYOND disrespectful and non-accommodating. This stay and the service we received was unacceptable. I would NEVER recommend this cabin rental to anyone. I hope our experience deters others from staying here so the gravity of this situation may be revealed to the company.

The cabin was exactly as pictured on line very spacious the game room was fully operational all of the amenities functioned properly. We loved the views from the balconies It was a great experience and we are looking forward to returning in 2019

Great place very clean Cabin was just as advertised