Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Excellent cabin. Great staff. Great time.

Big Kahuna Great cabin

Shouldn’t expect isolation in the Smokey Mountains. Condos were nice, but right on top of each other. All amenities in the house hadn’t received attention in quite a while. It was right at what I expected, some of my party expected more so they were disappointed. Mediocre experience.

awesome experience, awesome amenities and cannot wait to stay here again!

I really enjoyed myself at the Cabins of the Smoky Mountains, It was worth every penny spent. My husband and I didn't even leave the cabin some days. It was equipped with everything as if I never left home. I will definitely be returning.

Staying at a jail would be preferable than this place.

This is the follow-up to my post from 6/12/18: Ms. Alexandra Barrett was a guest at Cabins of the Smoky Mountains on May 20 to May 25.   While it is regrettable to hear Mrs. Barrett's stay was less than perfect, we did come to the desired resolution that was based on the requests of the guest.    Reviewing Ms. Barrett's reservation, we proactively and as a courtesy left a message the day prior to her arrival informing her that our maintenance department was making repairs to the HVAC unit. Mrs. Barrett called us the following day, her day of arrival, and asked to be moved to a new cabin for this reason. After speaking with maintenance we were made aware the issue had been taken care of and the HVAC was in complete working order and there was no need for a move.   Ms. Barrett informed us she did not want to have any issues at all and was not interested in staying in the property though the problem had already been remedied before she arrived. Since all of our properties are individually owned homes, only under rare instances can we move guests on such short notice. However, we did make an exception and move Ms. Barrett to a new much larger property. At the time of the move, we advised Ms. Barrett since we are moving her to an upgraded property when there were no current issues at her original property that this would be her compensation and we would not be refunding any monies back. The original cabin that Ms. Barrett was in was $950 of nightly charges the cabin we moved her to was $1775.00 in nightly rates. Which as you can see was a tremendous upgrade.   We at Cabins of the Smoky Mountains feel we have gone above and beyond for our guest as all issues that could be rectified were taken care of prior to her arrival to the property and the guest chose to be moved to a new property though the issues had already been remedied.  Here is my response/refusal posted on 6/13/18: (The consumer indicated he/she DID NOT accept the response from the business.) The response Cabins of the Smoky Mountains gave was a blatant lie. I was specifically told that the original cabin I had booked had NOT been repaired and was not even available for future guests to rent because of the major repairs that were going to have to occur to remedy the cabin's HVAC. If this company considers "upgrading" guests to a cabin of the same size with broken utilities and inadequate kitchen supplies, then there a major problem with this business. It is clear from multiple online reviews that this company has is notorious for similar problems of placing guests in run-down cabins and refusing to repair maintenance problems. Their customer service is dismal, and I will NEVER return to them as a customer. I will continue to leave negative reviews online to warn future guests of this company's fraudulent claims and poor customer service.

I loved the cabin but they probably need to check the cabins after the cleaning crew is done