Cabinets Bay LLCWe are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.
Cabinets Bay LLC (cabinetsbay.com) has 131 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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131 approved reviews, newest moderated first
Richard
There was an issue with some samples that I ordered but their customer service is outstanding and got me taken care of in a flash. Waaaay better service than I expected. Good stuff.
Response from Cabinets Bay LLCAug 3, 2022
Thank you for updating your feedback. We appreciate your understanding.
Nadia M.
RESPONSE TO RESPONSE: Blah-blah-blah. I did respond to your company, via private email. Our carpenter wasn't scheduled until after the cheap cabinets were delivered. Our carpenter was scheduled for the week of August 22, 2022. Yes, I did send you pictures of the front of the cabinets (via private email), immediately after receiving the order. However, this doesn't change the fact that the cabinets are put together incorrectly --crooked cabinets that do not line up with each other, teeny tiny screws that do not hold up the drawers, cheap plastic corners to hold the cabinets together (which half are drilled in wrong), etc. Provide decent cabinets and you will receive decent reviews. P.S. I have plenty of photographs to prove my review and complaints. Would you like for me to post them online for everyone to see? REVISED REVIEW: These cabinets are the most useless cabinets, ever. The drawers are falling apart -- they are put together with teeny tiny screws and they were improperly put together. My carpenter tried fixing them, with some success. The cabinets have flimsy plastic holding up the shelves. I wouldn't put anything on those shelves -- the shelves will come crashing down on you. The back of the base cabinets are (approximately) 1/5" cheap plywood. Hah! Try butting that up to the wall, properly. There are chips and cracks and screws that are popping out. My husband and I threw away the cabinets and will write it off as a loss. WE WENT TO HOME DEPOT AND PAID, SLIGHTLY MORE, AND INSTALLED FANTASTIC CABINETS. I was excited to find a kitchen cabinet company that seemed to have good reviews. However, the base cabinets bases are incorrectly put together. The base bottom pedestal should be white. However, the person(s) who put the cabinets together put the base pedestals backwards -- 2 of the base bottom pedestals are showing "plywood." The kitchen sink base cabinet is showing the proper white pedestal. If the cabinets were put together properly, I would have given "Cabinets Bay" a 4-5 star review.
Response from Cabinets Bay LLCJul 30, 2022
As mentioned in the previous answer below, we contacted the customer immediately after she claimed her only issue related to toe kick moldings on 7/29 after business hours. We were always ready to help. However, we never received any other claims via e-mail or phone calls regarding the order after our manager responded to the customer the day after, on 7/30. Moreover, we never received proof of the customer's statements from the updated review on 8/27. The customer never contacted us trying to resolve any of the newly mentioned issues before. Hello. Thank you for your feedback. Please read below. We received your first claim request yesterday on 8:15 PM EST (Friday, 7/29). We sent you an e-mail 15-20 minutes after the initial request was received requesting additional information and advising that the answer will not be available by 08/01 since our partners and office will be closed through weekends and got your response. Unfortunately, two hours later, you gave us a two-star rating without giving us a chance to check the claim details and respond. Nonetheless, our manager reviewed your claim and sent you an e-mail with updates this morning. In fact, the Traditional White cabinets that you ordered supplied with the unfinished structural toe kicks by default. This information is available on our website. The decorative moldings are sold separately - you can order them anytime, and we will ship them out within the advertised time. Feel free to reply to our manager's e-mail or one of our e-mails if you have any questions or concerns. If you have any questions arise, we will get back to you on Monday (08/01).
P. A.
the cabinets were surprisingly of good quality. they were heavy and well made where it counted. the drawer closing mechanisms were of a good quality.
Tosh K.
I have no complaint about the product but how they ship it it’s not acceptable also customer service worst I ever see in my life no communication and the people so rude they talking
Response from Cabinets Bay LLCJul 26, 2022
Dear Tosh, thank you for your feedback. However, the statements provided in this review are not correct. The customer placed two orders with us that were completed on time. We served all the requests from the customer promptly. We have copies of all the e-mails and time stamps of all incoming and outgoing calls. The customer never submitted any claims following our shipping and return policy and threatened us with chargebacks, bad reviews, and loss of his business instead of providing legit information to complete his claim. By acting like this, the customer attempted to push us to work with him the way he wanted, ignoring our disclosed policies. Nonetheless, we accepted the claim from the customer with no evidence of the issue as a one-time courtesy to avoid the customer’s disappointment. On 7/14, after the customer’s claim and both orders were completed, our manager advised the customer that his account with us was disabled for placing future orders to avoid disappointing him further.
Heather W.
We had a great experience. Order came quickly and the delivery carrier was friendly. Quality cabinets at a reasonable price! Did not include directions, but we figured it out. We will order from here again.
Dave
3rd time I have ordered from Cabinets Bay and impressed again w/ Customer Service, price and quick shipping.
Deb M.
The cabinets are wonderful, sturdy, well made. The soft close has worked with no issues. Shipping was fast and on time. Highly recommend Cabinets Bay!
Emma Milon R.
Cabinets are beautiful! Shipping was fast