Cabinets Bay LLCReviews of cabinetsbay.com

Kate was the best help me through the issue with the cabinets got everything corrected… responded quickly to emails and phone calls…

Have not assembled cabinets yet but so far the order and delivery process has been great.

The Cabinet samples were wrapped and delivered so well, and came in such a quick time period!

I just recently received my first order, and the quality and workmanship of the cabinets rivals any other high end cabinet on the market. I did not use the design team since I did it myself, but once I place the order I received everything in less than two weeks. Definitely will use them again for my project!

You lack too many crucial cabinet sizes and trim options to complete a kitchen remodel. Upon receiving the cabinet door sample, I proceeded to price out the cabinets. First road block was no 36” cabinet to go above a refrigerator, nor any option for end panels to run along either side of the refrigerator. Industry standard always includes 36” options for this purpose. There’s no 30” base sink cabinet for a farmhouse sink. There were additional industry standard sizes I couldn’t get that are available through many other RTA companies. Let me be clear, I’m not saying the product is bad in quality, I was just surprised by the lack of available industry standard options. I’ve added a star simply because you stand behind your product. However, offerings are limited and make it impossible to complete a kitchen design with certain crucial sizes. This isn’t an attempt to ruin your company’s reputation, but my honest review regarding the many cabinet sizes you simply don’t offer, that I will say again, are industry standard.

This is my third time shopping with this store. I just finished a kitchen remodeling project for one of our properties and am very pleased with the outcome. Nothing has changed since 2019, the first time I was shopping here. Everything is just as great. The ordering process was smooth, and the cabinets were delivered just on time. Product quality and customer service response time are awesome, as usual. The best part is the pricing. Hope to be back soon!

I recently ordered 3 Ready To Assemble wall cabinets in the Winchester Copper color. They arrived in a reasonable amount of time and in good shape. They are a pretty color. But quality assurance did not do its job. See section below on shelves. When I went to assemble these, I had expected to find useful and informative assembly instructions in each box, or at least a URL where the written instructions existed. That was not the case. There is however a video on their website showing how to assemble them. The video should take a minute to tell people that the sides need to be placed in a certain way in order to leave a slot in the rear for the back panel attachment. I am hopeful that the instructions are accurate as I would have expected to use wood glue to hold the plywood backing to the sides and top and bottom in addition to stapling the back to its adjacent sides. The cabinets were easy to put together and are quite stable. The next step was to install the cabinets. While I was able to find multiple sites that provided guidance on doing this, I would have appreciated if CabinetsBay had provided instructions on its website. The cabinets are up. However, every single shelf is an 1/8” too long to fit in the cabinets on top of the shelf holder brackets. I had to trim an 1/8 inch off each shelf - and as these are plywood with maple veneer, the cut end now shows the exposed plywood. If I didn’t have a table saw, I would be in deep trouble. The company and product could have easily earned a 5 star rating from me if they had checked the length of the shelves to ensure they would fit! And if they would have provided a little bit more helpful documentation.

Cabinets arrived way faster than expected. Packing was extremely good and everything arrived in perfect condition. Quality is excellent and the finish is beautiful. Would definitely recommend.