We are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.
Cabinets Bay LLC (cabinetsbay.com) has 131 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
Cabinets Bay, cabinetsbay.com
Website
cabinetsbay.com
Category
Furniture Stores
Location
Holland, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The cabinets are not easy to put together especially the drawers. The drawer glides will shift and cause drawer front to not look flush to the cabinet box. I noticed the clear coat was going to be an issue and brought it to customer service attention but said it was how I installed them. Installed the cabinets 2 years ago and the the clear coat continues to chip in the corners of the door framed. Very disappointed with customer service interaction I had.
Response from Cabinets Bay LLCOct 21, 2025
After reviewing our records, we could not locate any orders or service history under your name. We respectfully ask that you remove this review, as it does not appear to reflect a verified customer experience with our business.
PR
Pedro R.
The Cabinet I just got where not what I…
The Cabinet I just got where not what I was expecting the way to assemble not strong support no guidelines no touch up kits for scratches
Response from Cabinets Bay LLCDec 7, 2023
Thank you for your feedback. However, we cannot understand the point of your frustration.
The detailed video-assembly instructions for each cabinet line we offer are available online on our website.
As we can see - your claims for all orders you placed with us recently were approved successfully, and all the requests were served promptly.
Feel free to contact us if you have any questions or concerns that were not addressed.
NM
Nadia M.
CHEAP CABINETS NOT WORTH BUYING
RESPONSE TO RESPONSE:
Blah-blah-blah. I did respond to your company, via private email. Our carpenter wasn't scheduled until after the cheap cabinets were delivered. Our carpenter was scheduled for the week of August 22, 2022. Yes, I did send you pictures of the front of the cabinets (via private email), immediately after receiving the order. However, this doesn't change the fact that the cabinets are put together incorrectly --crooked cabinets that do not line up with each other, teeny tiny screws that do not hold up the drawers, cheap plastic corners to hold the cabinets together (which half are drilled in wrong), etc. Provide decent cabinets and you will receive decent reviews. P.S. I have plenty of photographs to prove my review and complaints. Would you like for me to post them online for everyone to see?
REVISED REVIEW:
These cabinets are the most useless cabinets, ever. The drawers are falling apart -- they are put together with teeny tiny screws and they were improperly put together. My carpenter tried fixing them, with some success. The cabinets have flimsy plastic holding up the shelves. I wouldn't put anything on those shelves -- the shelves will come crashing down on you. The back of the base cabinets are (approximately) 1/5" cheap plywood. Hah! Try butting that up to the wall, properly. There are chips and cracks and screws that are popping out. My husband and I threw away the cabinets and will write it off as a loss. WE WENT TO HOME DEPOT AND PAID, SLIGHTLY MORE, AND INSTALLED FANTASTIC CABINETS.
I was excited to find a kitchen cabinet company that seemed to have good reviews. However, the base cabinets bases are incorrectly put together. The base bottom pedestal should be white. However, the person(s) who put the cabinets together put the base pedestals backwards -- 2 of the base bottom pedestals are showing "plywood." The kitchen sink base cabinet is showing the proper white pedestal. If the cabinets were put together properly, I would have given "Cabinets Bay" a 4-5 star review.
Response from Cabinets Bay LLCJul 30, 2022
As mentioned in the previous answer below, we contacted the customer immediately after she claimed her only issue related to toe kick moldings on 7/29 after business hours. We were always ready to help. However, we never received any other claims via e-mail or phone calls regarding the order after our manager responded to the customer the day after, on 7/30. Moreover, we never received proof of the customer's statements from the updated review on 8/27. The customer never contacted us trying to resolve any of the newly mentioned issues before.
Hello. Thank you for your feedback. Please read below.
We received your first claim request yesterday on 8:15 PM EST (Friday, 7/29). We sent you an e-mail 15-20 minutes after the initial request was received requesting additional information and advising that the answer will not be available by 08/01 since our partners and office will be closed through weekends and got your response. Unfortunately, two hours later, you gave us a two-star rating without giving us a chance to check the claim details and respond. Nonetheless, our manager reviewed your claim and sent you an e-mail with updates this morning. In fact, the Traditional White cabinets that you ordered supplied with the unfinished structural toe kicks by default. This information is available on our website. The decorative moldings are sold separately - you can order them anytime, and we will ship them out within the advertised time. Feel free to reply to our manager's e-mail or one of our e-mails if you have any questions or concerns. If you have any questions arise, we will get back to you on Monday (08/01).
TK
Tosh K.
I have no complaint about the product…
I have no complaint about the product but how they ship it it’s not acceptable also customer service worst I ever see in my life
no communication and the people so rude they talking
Response from Cabinets Bay LLCJul 26, 2022
Dear Tosh, thank you for your feedback.
However, the statements provided in this review are not correct. The customer placed two orders with us that were completed on time. We served all the requests from the customer promptly. We have copies of all the e-mails and time stamps of all incoming and outgoing calls. The customer never submitted any claims following our shipping and return policy and threatened us with chargebacks, bad reviews, and loss of his business instead of providing legit information to complete his claim. By acting like this, the customer attempted to push us to work with him the way he wanted, ignoring our disclosed policies. Nonetheless, we accepted the claim from the customer with no evidence of the issue as a one-time courtesy to avoid the customer’s disappointment. On 7/14, after the customer’s claim and both orders were completed, our manager advised the customer that his account with us was disabled for placing future orders to avoid disappointing him further.
OS
Oscar
Beware... Deceptive website
Received my shipment and the cabinets were a different color that what was ordered. Called and they told me that dove white(what I (received) and steam white(what I ordered) are the same color. Additionally, on the order, some were manufactured in Vietnam and some in Mexico. I was told this was industry standard.
Response from Cabinets Bay LLCSep 28, 2021
Hello. Thank you for your feedback. As discussed on the phone with you - the cabinet manufacturers and stores are using different cabinet names. That is standard practice in our industry. All cabinet lines on our website and the websites of most of our competitors are named differently, although they are sourced from the same places. However, we also mentioned that the cabinets would not have any color representation differences even though they were manufactured in different countries. They are painted using the same paint, not depending on the country of production following industry standards. Let us know if you have any questions.
SB
Steven B.
Delivery process is terrible
Delivery process is terrible. Received email 8/9 stating that cabinets were shipped. It is now 8/22 and still have not received cabinets. Tracking says that items estimated delivery date was 8/13.
Update to Cabinetsbay: I had no issue with your customer service in correcting my misorder of the cabinets. The issue is with the delivery process. You hire the shipping company therefore the buck stop with you. As a remodeler, when I hire subs for certain parts of my jobs and they mess up I take responsibility. The customer does not want to hear from me that it wasn't my fault, but the sub I hired.
Response from Cabinets Bay LLCAug 23, 2021
As of 10/14/2021, the person who left this review was fired by the customer. The customer returned the whole order due to the numerous mistakes in the sizes that Steven caused. At this point, we cannot consider this feedback as relevant.
Original response - 08/23/2021: Hello. Thank you for your feedback. As we can see, we provided tracking information to you on 08/11 and did not receive any requests from you further. We understand your frustration, and we apologize for the poor service on behalf of UPS (T-Force). Unfortunately, the delivery process is not fully under our control. As we can see by your tracking - there were 3 "incidents" on the side of UPS that caused delays with delivery. The shipment is currently located at the service center in Nanuet, NY. We served all your previous requests promptly and professionally. Besides, our manager waived the restocking fees for the assembled cabinets you decided to change. Therefore, we believe we deserve a slightly better rating in this case. The warehouse manager contacted the shipping carrier to check the status of your shipment. We will get back to you with updates shortly. Let us know if you have any questions.
KH
KENNETH H.
End Cabinet Shelf
When I went to put the shelf together the pre drilled holes on the shelf’s did not match up with the holes on the piece that attached to the cabinet. I had to drill new holes in order to make them fit. I could have called and voiced my issues but you would not have wanted to hear that. I was very frustrated .. Thanks
Response from Cabinets Bay LLCJul 1, 2021
Hello. Thank you for your feedback. You have ordered one cabinet with us on 6/22. It has been delivered to you within the advertised period of time (on 6/28). We also contacted you before it was shipped to check if you are trying to match one cabinet with other cabinets. We did not have any requests from you regarding the replacement parts or any other issues. You received prompt and professional service from start to finish. Unfortunately, we cannot inspect each cabinet part before it ships. However, you can contact us with pictures of the issue you have, and we will provide you with replacement part(s) if needed. Our e-mail address is [email protected] .
