Cabinets Bay LLCReviews of cabinetsbay.com

Response from Cabinets Bay LLCJun 27, 2023

Thank you so much for taking the time to share your feedback with us. We take great pride in ensuring the highest quality for our cabinetry and hardware, and we're delighted that you found them to be superb.

Response from Cabinets Bay LLCJun 24, 2023

Thank you for your feedback. Feel free to contact Kate with any questions or if you need to order more product samples. We will continue our regular business hours on Monday, 6/26.

Response from Cabinets Bay LLCJun 20, 2023

Thank you for your wonderful feedback! We're thrilled to read that your experience with us was smooth and hassle-free. It's always our goal to provide excellent communication and address any questions or concerns promptly. Feel free to contact us with any questions.

Response from Cabinets Bay LLCJun 12, 2023

Thank you for your feedback. All cabinet lines on our website and the websites of most of our competitors are named differently, although they are sourced from the same places. The cabinet manufacturers and stores use different cabinet names. That is standard practice in our industry. The paint color in the cabinet specs is marked as "Sand". We also offer door samples with free shipping to ensure that all customers can order and estim a product sample before ordering a whole cabinet set. Feel free to reach out to us with any other concerns or questions.

Response from Cabinets Bay LLCJun 3, 2023

Thank you for sharing your feedback with us. 96" long items are subject to extra shipping costs due to the excessive sizes, as you were advised in advance. Unfortunately, we cannot negotiate the shipping costs with the shipping carriers/product suppliers. The website calculates all the fees automatically based on the product dimensions. You contacted us after you placed the order with a $285 (automatically generated) shipping fee, and the vital thing to note - we tried to help you get the needed items at the lowest possible price after that. We did not push you to accept it, and you were always able to proceed with cancellation. In addition to that, the $151 shipping cost you mentioned was not the final cost. The actual shipping charge was higher, and we covered the difference. Nonetheless, feel free to contact us with any questions or concerns.

Response from Cabinets Bay LLCMay 9, 2023

We are glad to read such a great comment. Thank you for your feedback. We look forward to working with you on your following projects.

Response from Cabinets Bay LLCApr 11, 2023

We're always happy to hear from our customers, and it means a lot to us to know that you're enjoying our products or services. Thank you!

Response from Cabinets Bay LLCApr 11, 2023

It's always our goal to provide our customers with an exceptional experience and we're thrilled to hear that we succeeded in your case. Thank you for choosing us!