Kali S.
I saw these on shark tank and the…
I saw these on shark tank and the product and concept really appealed to me and I knew it was something I could stand behind.
Cabinet Health sells over the counter (OTC) medicines and prescriptions in refillable glass jars. Refills arrive in compostable pouches.
Cabinet Health (cabinethealth.com) has 290 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kali S.
I saw these on shark tank and the product and concept really appealed to me and I knew it was something I could stand behind.
Marion K.
Never received …credit issued
Response from Cabinet HealthJul 20, 2023
Hi Marion! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. Our customer care team has reached out to you via email to collect additional information as we’d appreciate the opportunity to look into this further. We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right.
Heather W.
Switched my prescriptions to Cabinet finally! Love the bottles. Hated the wasteful orange pill bottles that everyone just assumed would never change. These are stackable, glass, child resistant, etc. Perfect. And they just arrive to your door in compostable refills pouches.
Courtney H.
I ordered my medication in a timely manner, my order is still pending, I’m out of medication, and I had to go pick it up from my pharmacy. So far this doesn’t seem to be a viable choice for my medications. When I asked a question about my pharmacy, I got a very scripted response, which was no help to me. I really hoped that this would work out and I would be able to use this company and reduce my footprint on the environment.
Lauren
Received a quick and thorough response!
SP
I love the way my medicine cabinet is looking so much neater now, and less waste in the environment. Customer service responded to an issue I initially had opening the top very quickly.
Kiara
Edit 2: They made up for taking a long time by shipping my meds overnight at no extra cost which I was really grateful for because I got them right on time! The bottle is beautiful and looks so much better than regular plastic pill bottles and I’m glad it’s more sustainable. It’s child proof and looks lovely on my bedside table. I hope they take insurance in the future but for now the cost is a bit more expensive than with my insurance even when buying a 90 day supply. However, with the outstanding customer service and the quality of the product I’m really happy I ended up choosing them! I hope they expand their OTC meds too in the future ^^ Edit: Cabinet reached out to figure out what went wrong with my prescription - turns out I was out of refills! I do think they should have reached out WAY sooner (maybe the next day after contacting my current pharmacy so I could intervene and call my doctor) but customer service has been great. Will update this review as more info comes along. Original review: Idk where my meds are… I gave y’all two weeks before my refill was due but they’re not even processed yet?
Response from Cabinet HealthJun 22, 2023
Hi Kiara! Thank you for your review, we truly appreciate this type of feedback as it helps us be able to focus on what processes needs more work and attention. We completely agree that you should have been reached out sooner than we did and we definitely take accountability for that. We are so glad that we are on the right track to get your medications to you as soon as possible as we have reached out to your provider directly to get your refill processed. Thank you again for your review and we will be in touch!
onlykfail
I just wanted to order refill bottle. The toggle with the counts doesn't reset when you switch from medium to large so it took me several tries and triple checking to make sure that I didn't mess up the order. When the cart pulled up, the images for all of one size bottle where the same color, even though I had order several different colors and the descriptions were correct. Again, it just took way longer than it should have and I was second guessing where I should have been able to complete my order easily. I'm excited about the product, but at least some aspects of the website need a little work.
Response from Cabinet HealthJun 19, 2023
Hi there! Thanks so much for sharing your feedback here! The website is intended to be able to purchase a minimum of 3 empty bottles per size. We are accepting all feedback on this process as it was just recently launched and as a customer-first business, we really appreciate your recommendation as it helps us ensure we are providing customers with exactly what they need.