Cabinet HealthReviews of cabinethealth.com

Response from Cabinet HealthAug 10, 2023

Hi Deborah! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. The popularity of our Refresh Bags led to a slight delay in processing orders. I can confirm that your order has now been fulfilled and it is on its way to you with an estimated delivery of August 14th. In the meantime, keep an eye on your email as we will be sending you over a discount code to use should you chose to shop OTC medication with us in the future. We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right.

Response from Cabinet HealthAug 1, 2023

Hi Katie, we sincerely apologize for the inconvenience you faced with your recent Rx order. At Cabinet Health, we are committed to providing exceptional service and we deeply regret that your experience fell short of expectations. To be transparent, the high demand in the Cabinet Rx program caught us off guard, leading to unforeseen delays. To address the issue and enhance the program's efficiency, we have recently strengthened our team with additional staff members. This measure will enable us to expedite the prescription process, guaranteeing a faster and smoother service moving forward. Once again, we apologize for any inconvenience you may have experienced, and we genuinely appreciate your understanding and patience. Your satisfaction remains our top priority. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team at [email protected]!

Response from Cabinet HealthJul 28, 2023

Hi Michele! We are very sorry for this experience with our Rx program. We also believe our messages may be going into your spam folder as we have sent three replies to your email, so just be sure to check in there if you haven't already as we had sent important information regarding your medication! Again, we apologize for this experience and we hope to make it up to you going forward!

Response from Cabinet HealthJul 26, 2023

Hi Michael! We appreciate you writing in! Please know that we’re on a continuous mission to make sustainable healthcare more accessible to everyone. Prioritizing carbon neutral shipping is a priority for us (and the environment) and unfortunately, limits some of the more accessibly priced options with our shipping partners. In the meantime, our team has sent along a discount code to the email on file, should you choose to shop with us again in the future. We know we can't take back this disappointing experience, but hope it shows that sincerely want to make things right for you!