There bottles are the best!! I’ve purchased several to transfer my prescriptions into, unfortunately I am unable to use their prescription service due to my insurance. The medications they provide are equivalent to any generic in the stores. I’d like to see the generic for Zyrtec as a choice for allergy medicines.
Response from Cabinet HealthJun 12, 2023
Thank you so much for your review, Helen! We really appreciate it. I also wanted to let you know that we will have Cetirizine coming this fall!
SA
SaritaK
missing 1/2 my order
Update #2 finally received remaining order but company had to place a replacement. 3rd box was never delivered & stuck in transit. Was still missing one product but they sent it out immediately. So far happy with the product itself, although I wish it was an option to order blank caps of any color and the possibility to order just the magnetic tops identifying whatever products you prefer to put into the empty bottles.
Update #1: changed to 2-star review. On 6/7/23 the company did reach out, apologized & offered a 20% discount on 2 future orders. They also provided 3 separate tracking numbers, (whenever I was only given 1 tracking number to begin with). However, nowhere was it indicated my order would be divided - my account states my order was delivered in full and I even received a confirmation email stating delivery was complete, except it’s been 9 days and I’m still missing an entire box… 5 days after receiving 1/2 my order, the 3rd box is still stuck in transit. Confused why my order was split at all? Plenty of room in 1st box for all items - serious waste of packaging materials & resources for a company claiming to be “sustainable, cutting down on plastic waste” and “carbon neutral shipping (3-7 days)”. So far needing work on quality control, and reduction of packaging, plus correcting communication errors with customers, accurate account updates, tracking and shipping issues.
6/5/23 1-star review. Missing 9 items from my order & was given 3 items I did not order. How do you mess up THIS badly? 1st time customer & probably won’t order again. It’s been two days & I haven’t heard back yet. So far NOT impressed. Placed order on 5/31/23, received 1/2 order on 6/4/23.
Response from Cabinet HealthJun 8, 2023
Hi there! We’re so sorry to hear about your order experience. This is absolutely not the experience we want for our Cabinet Community. Our Customer Care Team has responded to your email with information on your order and to get the issue fixed for you! They've also sent along a discount code to use on your next orders. We know we can't take back this disappointing experience, but truly hope we can make it up to you in the future!
JM
Joanna M.
Simple and effective
IT was easy to find what I wanted and order it. Simple process.
LF
Laini F.
Great concept in reducing packaging and…
Great concept in reducing packaging and the product quality is amazing
AP
Annette P.
Easy to customize bundles
Easy to customize bundles. Fast shipping. Love the eco-friendly packaging the whole way through (glass bottles, metal lids, paper packaging) and that the bottles are then refillable.
PM
Patricia M.
Your website is very difficult to use
Your website is very difficult to use. I’m sure I would’ve purchased more products, but it was difficult to maneuver the site. So I just got the basics for now. I would also like to know if I could purchase additional bottles.
Response from Cabinet HealthJun 5, 2023
Hi Patricia! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. Our customer care team has reached out to you via email this morning to help make things right including a refund and an offer for free shipping on your next order, should you choose to shop with us again in the future. We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right. Also, yes, you can purchase additional empty bottles by going here: https://cabinethealth.com/products/refillable-medicine-bottle or going to our website, hovering over "Shop" in the top left corner and selecting Glass Bottles. I hope this is helpful!
CU
customer
being that I wait till the last minute…
being that I wait till the last minute to get my RX filled this would not work for me all the time...also I didnt get my bottle when I got my meds
Response from Cabinet HealthMay 29, 2023
Hi there! Thank you for your review! Refills can be easily requested right from the website at anytime, or our pharmacist can send you an invoice so it is not forgotten about! Also, our Rx Welcome Kits, which include your bottle and custom magnetic label, are shipped separately from your medication. The customization of the label is what takes us a bit longer to complete so that is why the bottle has not arrived yet, but don't worry, it is on its way! We hope this is helpful information and if you need anything at all, please let us know! We are always happy to help!
JR
Jessica R.
I love cabinet Health
I love cabinet Health, save space in my medicine cabinet and all the medication is small and easy to take.