No response to cancel my membership before renewal and have been charged. Please cancel my membership and issue me a refund immediately.
Response from Cabinet HealthDec 27, 2023
Hi Samantha! We deeply apologize for the inconvenience caused due to our holiday break for our customer service team. I can confirm that we have gone ahead and canceled your membership as well as issued a full refund. Please don't hesitate to contact us if you need anything else. Again, we apologize and hope to improve things for you in the future.
CR
Carole R.
Paid, not processed
I was happy to order my meds, my card was charged, but it was not processed. Emails indicated processing was happening, but I only learned after calling that it had not processed. No reason was given.
Response from Cabinet HealthDec 1, 2023
Hi Carole! We are so sorry to hear that there was some confusion around this order. Please feel free to email our customer service team so we can look into your order a bit further with you! Our customer service email is [email protected]. We are always happy to help and get to the bottom of this! Thank you!
CJ
Chris J.
Never got a label. Really bad experience.
Never got a label. One of the pills is larger than the others. This is medicine we are talking about. DRUGS. Chemical compositions that affect MY BODY. I’m honestly afraid to use these. It has brought into question using this service at all for any medicine.
Response from Cabinet HealthNov 6, 2023
Hi Chris, we sincerely apologize for the inconvenience you experienced with your recent order. We understand your concerns about the missing label and the variation in pill sizes, especially when it comes to medications and their impact on your health. This is certainly not the level of quality and service we strive to uphold.
Please be assured that we take these matters very seriously, and we have already initiated an internal investigation to identify the root cause of this issue and ensure it does not happen again in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.
As discussed during our recent telephone conversation, it has been identified that the medication you received is accurate, despite the variation in size. The larger pill in question originated from a different manufacturer. We are currently investigating this matter further, as it deviates from our standard procedures and should not have occurred regardless.
Your custom magnetic label is shipped separately from your medication. The customization of the label is what takes us a bit longer to complete, but it will be shipping very soon! You will receive a separate email notification once your label has shipped.
In the meantime, we issued you a full refund for your order as a gesture of our commitment to your satisfaction and well-being. Additionally, if you have any further concerns or questions, please don't hesitate to reach out to our customer support team, who will be more than willing to assist you in any way possible.
Once again, we apologize for any distress caused and hope to have the opportunity to restore your faith in our services.
KB
KB
Somehow my RX duplicated
Somehow my RX duplicated. It keeps sending verification to my doctor. I paid twice for the same RX. still haven't received it. Very frustrating
CY
Christie Y.
Consider the large capsules in quantities of 90
Compared to Mark Cuban's Cost Plus Pharmacy, Cabinet are considerably more expensive. Many of the medications I need Cabinet does not even make. This is quite frustrating since many of your reviews seem to be so positive on how inexpensive they are. Even non prescribed medications such as heartburn and sleeping pills are twice as much as those that I could get for more pills at Costco! I am purchasing the bottles, but I have a feeling a 90 day supply of my medicine will not fit in them. Hopefully you have taken in account time release capsules that are larger than a small pill. If you make extra large bottles in the near future that would help, but that should of been considered while exploring different sizes of medications.
Response from Cabinet HealthSep 29, 2023
Hi Christie! We totally hear you on the price, and accessibility is very important to us!
Innovating in the pharmaceutical space is exceptionally challenging from sourcing an ethical supply chain to the high cost of adopting sustainable practices. We're proud to play a role in driving our industry towards a more sustainable healthcare future. We understand the upfront cost is higher as the child-resistant glass bottles are meant to be kept for a lifetime and become a permanent collection in your medicine cabinet. Each refill depending on the medicine ranges between $8-$12 and is packaged in a 100% industrial compostable pouch.
Also, it is tough being a cash-pay-online pharmacy, we completely understand and hear you there. We are working as hard as possible to be able to offer insurance benefits as soon as we possibly can.
We do have many more prescription medication options behind the scenes that are slowly being added to our website as we grow. If you are interested in reaching out to us to see if we carry your prescription medication, please feel free to reach out to our customer service team with your medicine name, strength, and dose.
As mentioned, don't hesitate to reach out if you have more questions or want a price quote for the non-listed medications if we have them! We hope you have a beautiful day!
DM
Diana M.
I haven't received any products yet.
I haven't received any products yet.
Response from Cabinet HealthSep 11, 2023
Hi Diana! I am so sorry to hear that you have not received your order quite yet. It looks like your order was placed on the 3rd of September, and is scheduled for delivery on the 14th of September. Our processing time before the order ships is 3-5 business days. You should have received an email once the order had shipped. If you haven't, be sure to check your spam folder! Again, we apologize for the wait on the order. Please feel free to reach out to our customer service team ([email protected]) if you need any additional help!
ME
Megan
So much harder than my normal prescription process
Coordination and communication with pharmacy, refills, and orders is terrible. I paid twice for my order, yet see three different orders in my account, all three showing they're waiting on a transfer from my pharmacy, when it is a new prescription from my physician's office. Customer support has not emailed me back, I have no idea when my order will arrive or how to cancel the second charge. It is so much harder than using a normal pharmacy!
Response from Cabinet HealthAug 16, 2023
Hi Megan, we sincerely appreciate your feedback with our Rx program. We deeply regret the inconvenience you encountered during this process. Upon thorough investigation, we have identified that due to an oversight, two separate orders were placed for the same medication, resulting in a total of six months' worth of medication being processed. We understand the frustration this must have caused.
To address this issue, we have processed refunds for both duplicate orders, effectively rendering the cost of six months' medication as $0. We anticipate that the corrected medication supply will be delivered to you within the upcoming three business days.
In an effort to ensure clarity and avoid any further confusion, we have sent you an email and left a voicemail message, confirming the actions taken. We acknowledge that we cannot undo the disappointment you experienced, but please be assured that we take full responsibility for our service and are committed to rectifying the situation. Should you have any additional inquiries or concerns, please do not hesitate to contact us.
DC
Deborah C.
I have not received my order
I have not received my order
Response from Cabinet HealthAug 10, 2023
Hi Deborah! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. The popularity of our Refresh Bags led to a slight delay in processing orders. I can confirm that your order has now been fulfilled and it is on its way to you with an estimated delivery of August 14th. In the meantime, keep an eye on your email as we will be sending you over a discount code to use should you chose to shop OTC medication with us in the future. We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right.
