Tracy S.
Would not do it again
We had problems from the get go. The expedited shipping wasn't expedited. They did refund our $ for that. They shorted us two cabinets and the corner cabinet was damaged and they sent a replacement part three days later then they said they would and it was the wrong piece. They sent another replacement part and once again it was two days later then promised. All of the problems delayed my project over 3 weeks. They refunded us about $1200 but it doesn't even come close to covering the costs and aggravation they caused. One mistake is acceptable but there was over four and they were all pretty major mistakes. I would rate the quality of the cabinets as 6 out of 10 but they do look nice.
Response from CabinetgiantJun 23, 2014
Tracy, We're very sorry that you had a less than 5 star experience with us. As we've explained (and apologized for multiple times), the facility that your cabinets shipped from is a satellite facility (different from our master distribution facility). They had just updated to a completely new ordering system, and consequently there were several errors that took place. That's no excuse for the delays you experienced. We're sincerely sorry that your project was damaged in transit, held up because of us, and then that your replacements were damaged in transit as well. We'd like to let you know that everything that went wrong on our side has since been corrected for future customers. We'd love the chance to prove it to you sometime in the future.