CabinetgiantReviews of cabinetgiant.com

My refrigerator waterline busted while I was on vacation, flooding my kitchen, living room, dining room, and most of my basement. Insurance paid out for the repairs, but our kitchen had 26 year old contractor-grade basic cabinetry, and we definitely wanted an upgrade. I spent over 100 hours researching cabinet companies, and finally settled on CabinetGiant as the cabinet line we liked would come in within one week, so we could get to living our life again. I placed my online order on a Tuesday night, and was assured my order would be delivered by Friday, or Saturday at the latest. But, my cabinets were delivered to the hub on a Monday but CabinetGiant had it shipped at a lower level and as a result, FedEx would not release my load until Wednesday as that is when the order was scheduled for delivery. I patiently waited, rented a Uhaul Van to pickup at the freight terminal, and carried everything inside my home. I decided to start with an easy cabinet, a 12-inch wide wall cabinet. Wow! We were both stunned--the assembly took less than 15 minutes, and we had a gorgeous (and sturdy) wall cabinet ready for installation. I then decided to try a trickier cabinet--a corner wall cabinet. This one wasn't too bad, as it only took about 30 minutes of assembly. After finishing the upper cabinets and installing them, I began working in the corner of the kitchen with my Lazy Susan cabinet. Now that cabinet, was a nightmare. The assembly instructions were a few sketches on a sheet of paper. I spent over 4 hours assembling that one cabinet, seeking guidance from Youtube videos and online forums. I even had to call CabinetGiant to inquire about a few extra metal brackets as they weren't shown anywhere on the instructions, the website, or any forum I found. *Note* The black L-shaped metal pieces are meant to attach the back of the cabinet to the base of the cabinet if there is any bowing in the cabinet after assembly. My cabinet did not bow, so I simply tossed them away. The rest of the cabinets went together easily, and look gorgeous in my new kitchen. The granite installer was shocked at the quality of cabinets I had purchased for less than half of what he was offering for a lesser quality. He took a copy of my online order so he could talk to his manager and see if they can switch cabinet companies! I recently held our family's Thanksgiving at our house, and all of our family has praised on how nice our cabinets are. In the long run, I'm very happy with CabinetGiant, and I won't hesitate to order from them again when we move and find a new home with less-than-stellar cabinets in place.

They are made very well, i have used other type of these cabinets and the ones from cabinet giant are the best i have seen.

Cabinet Giant saved me $7000 vs. buying from the Home Depot. The cabinets were better quality and my wife loves the soft closing cabinets and drawers on every item they sell. We are very happy we took the plunge with Cabinet Giant. It was a little scary ordering thousands in cabinets without knowing to much but, it really paid off in the end.

After much research, and a recomendation from my contractor son in law, decided to order new kitchen Cabinets from Cabinet Giant. I am handy, but had never taken on this size project. They were very helpful on design and suggestions and the price was right. The cabinets were delivered on time and without a scratch. Putting the cabinets toguether was surprisingly easy, though they are very well built. The cabinets came with poor instructions, but it was easy to figure out. We chose the shaker and the color is beautiful. Installing the cabinets was easy, there is lots of instructions on the internet. We are very happy with this purchase thankful to my son for recomending them.

The quality of the product was great. I could not find a better deal on cabinets. I installed them myself and they look awesome! I had a few special order items ordered and I was given very little information about the items from customer service. Lastly, I had two boxes that had zero instructions. More videos should be made or at least make sure there are instructions in each box. I would purchase from here again but I hope that their customer service improves. There are competing companies that I would give my business.

Cabinet Giant offers a quality product that is better than I expected with superb service. Easy assemble. I will be buying from them again in the near future and recommending them to my friends.

I have been satisfied with all of my purchases. I have reviewed and researched countless other cabinet makers and keep coming back to Cabinet Guant for quality and workmanship of the cabinets, as well as nobody else being able to match their prices.

My first order was back in 2010/2011, which went well. It was a small project, which I did myself. Some cabinets arrived damaged, and they were quickly replaced. Since it was a do-it-yourself type project, it wasn't the end of the world. Plus, I bought their lower-end cabinets, so I figured I got what I paid for. I would have left a 1-star review, but bumped it up to a 2-star; only because my first experience wasn't so bad. My second order from September of 2015 was much larger, and I purchased a higher-end cabinet. Not their top-of-the-line, but maybe second-to-last. Took roughly 16-days for the cabinets to arrive. I believe they were supposed to ship within two business days if in stock, which they were, but they didn't ship for about seven days. Damaged doors, damaged panels. Constantly had to follow-up to find out when replacements were going to be shipped, never any follow-up from support at Cabinet Giant. It's the same person that handled my replacement requests back in 2010/2011, and while they were never friendly, they would follow-up, send tracking numbers, and at least made an attempt to keep a customer happy. The cabinets themselves are junk. The doors are semi-decent, but the frames are complete garbage. They are not MDF, but likely the lowest grade plywood you can get your hands on. They do NOT snap together. I mean, they do if you want them to break. So I had to loosen each and every screw on those snap-on brackets, place the panel in, and screw it back together. While the doors look good, they are definitely MDF. Easy to discover when you drill for the handles. The end panel I received was cracked in half. When I requested a replacement, here's what I was told by support: "Are you able to cut off the damaged portion of the island panel and still have enough for you installation? If so, we can issue a refund for the panel as it can be extremely difficult to have a replacement delivered without receiving damage." I'm sorry, but that is not acceptable. They should have a message on their website indicating some larger pieces are too fragile to ship. This was NOT at fault of the shipping carrier either, it's the poor packaging from Cabinet Giant. They literally would toss a door in a box with one layer of bubble-wrap, and that's it. Issuing a credit is also not an answer. I can't mount a credit on my wall, I wanted what I paid for. They have ZERO quality control. They would send out replacement doors, which were worse than the original damaged doors I received. If you're not doing initial quality control, at least do some type of quality control with a replacement, so the customer doesn't waste even more time. How long can it take to look at a door? I know, I'm not the only customer, but that shouldn't matter. If you're that busy, over-staff a bit. From beginning to end, it took nearly 60-days to receive everything; including damaged replacements. Sorry, way too long. Contractors do not like 60-day delays. At the end, I still had damaged pieces, but grew tired of dealing with Cabinet Giant, so I sucked it up, took the loss and purchased from another company online. The same pieces that were "difficult to have a replacement delivered without receiving damage" from Cabinet Giant, came very well packaged, and without a spec of damage from another company online. I wasted about $1,000.00 or more buying replacements from another company online. Cabinet Giant was great back in the day, but they have grown complacent. The customer service representative I dealt with should not be handling support, they are as terse as they come. Someone else had to step in a few times, and they were a lot easier to deal with. Honestly, I thought the cabinets I purchased were exclusive to Cabinet Giant. It wasn't until after the fact that I discovered other vendors sell the same cabinets. Had I known that, I would have just sent everything back and purchased elsewhere. Foolish on my part for not doing a bit more research. I went back to Cabinet Giant because my first experience wasn't half bad. We're now building a second kitchen in the basement, and needless to say, I will not purchase from Cabinet Giant again. For the record, I had no intention of leaving a review until their automated system sent me a reminder to leave a review on Trustpilot. They should opt unhappy customers out of this review process.