Byrna TechnologiesReviews of byrna.com

It took me just a few minutes, maybe 2, to get a real person on the phone, his name was Troy,I was surprised! Troy sounded very professional and knowledgeable right off the bat. I explained my issue and it took Troy 30 seconds, or less,to have several links to me so I could find what I was looking. Also I had an issue with one of the clips for my Byrna, I sent him pic's and problem solved! GREAT JOB TROY!! 1

Our son gave me as a gift the Byrna LE. Last night we had an intruder enter our yard and proceed to our front door. I stepped out of the house and gave him a warning not to proceed any farther. The warning worked, he left the property without any other altercations. The police arrived shortly after.

Rachel in the customer service department is the kind of person who makes a customer feel that he is not a number but an individual who matters. She is a tremendous asset to Byrna. In fact, she’s the kind of employee Byrna can’t survive without. In short, I had experienced several issues with my original order and was finding the customer service department lacking in its responses until I found Rachel who immediately took charge of my situation and began to solve the issues for me. We are still working on ironing out the details but her professional and direct approach gives me hope that we will get to a mutually agreed solution.

I had a few questions about the CL I purchased. E-mailed Customer Support and got an answer within the suggested time frame. Also gave me answer that made me feel better about my purchase. I am completely satisfied with Byrna's Custom Service.

I have the byrna le and the mission 4 they are very easy to use have a good weight to them had them for 4 years had a issue with the le but got fixed within 2 weeks would recommend

The response time and information I received after I sent an inquiry about BYRNA projectiles was quick to the point. Thank you very much!

I can't brag enough about my experience with Byrna.com website/chat. I placed my 1st order (midday) and received it the very next day. I am not kidding it was extremely fast and easy service. Then, I went back placed an order for the actual holder for it but a couple hours later I realized I ordered the incorrect one. I initiated a chat session to check into this issue with my questions. The agent not only helped me order the correct one but also answered every question that I had patiently, while helping me to get the correct accessories to the exact Byrna we ordered, also reminded me to order the other items that was on my previous order, WITHOUT pressure, while also helping to get my previous order for the incorrect items returned/refunded. We will definitely be using this company again and again. However, I must admit that it is unfortunate we feel the need to have to revert to this type of protection for our family, it is just how the world has become today! We are totally grateful that they are there!

Byrna not only makes fantastic products, but their customer service has been bar-none. Both times I've talked to a Rep they were both knowledgeable and friendly. No himhawimg about prices or anything. Reached out inquiring about a repair and they had a figure for me instantly. I highly recommend their products, especially the LE model with Kinetic rounds. I am someone who has led a rough life, and knowing I have a Byrna at my side to keep me safe, without having to ruin or take someone's life gives me piece of mind. Also just an all around great training tool. Pick up one of their Less Than Lethals. I promise you won't regret it.