Byrna TechnologiesReviews of byrna.com

I have just received a new gun and followed the instructions and tried to practice shooting the practice balls. I was not impressed with the operation of the Byrna. The first shot exited fine but it wouldn’t shoot the next four projectiles without me removing and reinserting the magazine for each shot. The CO2 cartridge emptied after two 5 shot magazines. But I had a similar problem with the second loaded magazine. If I have to fire off multiple shots it doesn’t make sense that I would have to remove and reinsert each magazine after the first trigger pull. The site says to get a mailer to send the product back for servicing but it doesn’t recognize the order number. Not happy about their service or product. Note: initial order wasn’t complete and had to contact them and send pictures of what was sent and they said would resend missing item. I am not impressed with their product(s) or service. Still waiting on getting a shipping label to return item. If they can’t send me a tested and working model they should not send them out.

Bought SD. Fired 1 round, safety froze, would not engage. Called customer service, told me to send it back, they would email me a UPS label. I explained I'm disabled in a wheelchair, don't drive, would have to pay for UPS pick-up or pay for transport to UPS drop-off location. I asked if they could send a USPS return label, will P.U. pick up for free. Answer was a stern..."NO". I replied, "Well, I guess I'm screwed again". Answer..."Sorry for the inconvenience". Apparently, these are not tested to be in working order before they are sold. **3/21/24 Byrna replied with nonsense regarding the safety...slight pressure, my hands are strong enough to crush soda cans, the safety will not budge. Here's their reply: Will H. (Byrna) Mar 21, 2024, 10:35 AM EDT Hello, Due to the way our safety system works, switching from "fire" to "safe" mode after firing the launcher under pressure will require slightly more force to accomplish than any other time. This is because the safety system is engaging mechanically inside the launcher. This is completely normal, and is observable in all our launchers. You may be able to have your shipment picked up from your home or office by scheduling your pickup by calling (1-800-742-5877). Keep in mind, you can always hand off a pre-labeled package to your UPS driver when they’re delivering to your home or a nearby location. Thank you for your support and interest. Have a great day and be Prepared to Defend! _______________________________________________ **They gave me a phone # to UPS that I can acquire myself so they can P.U. return, THEY CHARGE FOR P.U... The alternative is that I chase down a UPS truck...which I would have to do in my wheelchair? RIDICULES! I have physical disabilities, I'm not stupid. 2 stars went to 1 star.

The gun was good till developed a leak and they want to charge me to return to them for repair and do not need that as i do all my own work. just need 2 o-rings to repair and they will not offer the parts or the specs so I can get my own. not worth buying as its like all other rubber parts that need replaced over time. Customer service is poor and not worth the wasted time or money. DO NOT BUY!!

Would give them 0 stars if I could. Incompetent packaging resulted in my two orders totaling almost $1000 being refused at the border and sent back. I found this out only after contacting Byrna, they did not notify me that my order was on its way back to their offices. I cancelled my order, as the timeframe of delivery was no longer compatible with my schedule. Byrna decided to keep the $100 in shipping fees for their own pockets instead of refunding me the full amount I paid, while simultaneously refusing to take responsibility for their mistakes, blaming UPS. Contacting customer support is a joke, the staff is flippant and it is impossible to contact a representative directly without waiting for days. I am now out $100 (USD) and multiple hours of my time due to Byrna's poor business practices.

I ordered the Byrna LE on February 4th, 2023, and a whole month later I have yet to receive it. I have made a complaint with the Better Business Bureau and called the company twice about it, but they have no information on when my order will be shipped. Byrna even lied and said they had no record of my calls, though I have phone records to prove otherwise. I am considering canceling my order and giving the company two more weeks before I do. Their customer service is terrible and I would not recommend anyone do business with them.

I wanted to get something for my wife for protection. After I purchased Byrna I emailed and used the chat option to ask for expedited shipping which I would ofcourse pay and I heard for 2 days only crickets. So now I won't be getting my order before I leave town. Very upsetting and ofcourse they can keep their item.

I sent the gun back because it repeatedly jammed on second shot. they returned it to me, seemed to work fine. Ok , put in my car, didnt shoot for about 2 months. then Tried to show someone how it works, wouldnt fire, Jammed. cleared mag, reload mag, fired one shot, jammed again. I would not trust this to perform in your time of need. You are better off with a stick

This company is a joke. The launcher is decent but the people behind it are far from it. I ordered quite a few products to try from Byrna. The next day after receiving them I decided to return the majority of them because of the sub par quality, for example one of the extra magazines I ordered broke the first time I tried to load it. So I called byrna and was told by the representative on the phone that she would complete the forms for me and of course there would be no problem returning because the products were still in original packaging and in fact she knew about the magazine problem and stated several customers had the same problem. At the end of the call she told me I would receive a RMA from byrna and a label within 24 hours. It took multiple emails and over a week! To finally get my RMA. I then sent the items back and a couple days after they were delivered I got a email from byrna saying that they were received and I would get a email stating the refund was processing within 24-48 hours. It has been over 7 days and I never received the email or a refund. I have contacted Byrna by email at least 5 times with no response. I honestly feel this is sub par little company who doesn’t have enough money for operations so they keep your money as long as possible. In 40 years I have never waited over a week to get a RMA or had such bad customer response to legitimate emails regarding a refund. At this point, since I can not get a refund or answer from Byrna I will have to contact the bank and submit a fraud case. I also submitted a BBB review and became aware that Many other people say the exact same thing.. long waits for RMAs and hard time getting a refund. They have the merchandise and won’t process my refund as they said and they will not respond to my multiple email attempts. I will also post a review on every social media outlet about the sub par build quality and terrible customer service when needing to return merchandise.