Byrna TechnologiesReviews of byrna.com

Didn't receive co2 cap on December 13. Would send me a return slip for my complete purchase.

I made a purchase for A Byrna LE model which was advertised with a 7 projectile clip for Canada. Once received, 5 projectile clips were received. I reached out to customer support hoping they would make good on their customer service promises. After 8 messages , Byrna acknowledged it was advertised incorrectly yet refused to send me the larger clips. They removed the wording, and once doing so escalated my complaint to Will H., a supervisor who in certain words , asked me to show him where I saw this. Of course it ( the wording ) was now removed and Will replied that I received what is NOW advertised. Im not happy, that a large company refuses to keep the customer happy despite their acknowledgement of their error.

MY LE SHAT THE BED AFTER 15 ROUNDS. THE PROJECTILES ROLLED OUT THE BARREL AND BOUNCED ALL OVER THE GROUND. DEFECTIVE. MY CHAT WITH MARIA WAS USELESS. I'M NOT SURE SHE KNOWS HOW TO READ AS SHE WAS NOT ANSWERING MY QUESTIONS. CUSTOMER SERVICE WAS... OK. I WANTED A REPLACEMENT AND NOT A REPAIR. I DOUBT THE JOULE LEVEL IS AS POWERFUL AFTER REPAIR. BUT THEY HAVE MY MONEY SO BYRNA COULD CARE LESS. THIS IS A MOOT POINT SINCE I NO LONGER HAVE CONFIDENCE IN BYRNA. I MIGHT AS WELL BEEN CARRYING A PAPER WEIGHT. THE LE IS DEFECTIVE. BYRNA PUT MY SAFETY AT RISK. UNPREPARED TO DEFEND. THANKS BYRNA!

My Byrna LE has been unreliable. First, a pull of the trigger did not consistently cause the launcher to fire. Sometimes I would have to pull the trigger two three times to get to discharge. Secondly, following a discharge one or more projectiles would fall out of the barrel. Thirdly, the life of the CO2 cylinder is good for about 15 shots. Accordingly I have a confidence problem with the launcher since it is unreliable and may not serve me when needed. I returned the Byrna LE and I anticipate that they will repair the Launcher after thoroughly testing it, to assure proper operation, prior to returning it to me.

I purchased two LE Pistol Launchers and a supply of pepper balls and "max"balls. these projectiles are supposed to burst on impact and hinder an attacker. Neither the pepper balls nor the max balls burst when fires at a human at 15 to 20 feet. They are useless for self defense. The company has been unresponsive to inquiries to discuss.

We ordered this product because of the "reviews" from conservative commentators.....don't trust anyone!! We ordered a launcher in tan got black, we ordered an oiler kit, we received canister of oil, called customer service, couldn't find our order!! Sent order slip oh, found your order. We want to send it back because of initial "customer setvice" we knew dealing with this company would not be good, yup, we were right! Even though they got the order all wrong, we have to pay 10% restocking fee?! Buyer Beware! Shame on all the commentators that obviously have no personal knowledge!!

My chem rounds continue to break and spill out inside and all over the mag. I'm at the point that I will only use kinetic rounds. Such BS!

Contacted their customer support multiple times to help with an order and the 10% discount. What a waste of time, not helpful at all, kept leading me around in circles with no success. Not super happy with my experience so far, hopefully the product will be decent.