Customer Dan M.
Superior Customer Service
The USPS had mishandled my shipping from Foxlabs, and it sat in limbo somewhere, untraceable. In speaking with Kayla at Foxlabs, she apologized and IMMEDIATELY sent out a replacement with no further cost, which arrived promptly. Then, about 2 weeks later, after we had our replacement already, the original package showed up unexpectedly. We called Kayla again to find out how to return it and, after speaking with her manager, we were told to keep it as a thank you for our patience with the original issue. I have had Foxlabs products for nearly 20 years, and have, fortunately, only needed to use it once. I can tell you, this product was VERY effective, and had an immediate disabling reaction. EXCELLENT, friendly and efficient customer service. I could not recommend them more highly, both the product and the customer service. If there had been an option to give them 10 stars as a rating, I'd unhesitatingly do so. Very, very pleased.