Byrna TechnologiesByrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Excellent
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Showing 331 reviews with 5 stars · Clear filters
Eric
Byrna’s customer service is the best! Allison represents the Byrna family very well! My recent experience with her was so positive, and her response was very pleasant. She responded quickly and resolved my issue with ease. Thank you to Allison and the customer service team!
Corey G.
It is wonderful to know that a company stands behind its products and cares so much about customer service and satisfaction. I contacted Byrna customer service about a problem I had encountered with a product I had recently purchased. Using the chat-line, I immediately received a response and within minutes, my issue was resolved and a replacement arranged. I could not have asked for a better experience. Thank you, Byrna!
Bob Fox I.
I HAD ORDERED A TARGET TENT & .68 CAL PEPPER PROJECTILES. I received my Target Tent but no PEPPER PROJECTILES. The next day I went on BYRNA'S website an navigated thru their questions regarding my projectiles. Then in a few seconds I was emailing an employee, TROY D. I explained to Troy That I never received my pepper PROJECTILES. Troy explained to me the process in which I needed to follow. I completed the task (photos) for Troy. After a few more questions I answered. The wheels were set in motion for a new order for my pepper PROJECTILES. In less then I day my pepper PROJECTILES were delivered to me. BRYNA'S website is easy to navigate and with help from Troy D. It was a great experience. BYRNA' S Customer service is AWESOME !!!!! THANK YOU BYRNA
William B.
Ms Maria D. communicated in a timely manner and provided courteous, and timely responses to my questions. She is a consummate customer service professional and a credit to her company.
Jessie F.
I absolutely love the Byrna. I feel so much safer. The costumer service is absolutely fantastic, they answered super fast and they did everything they could to fix the issue! I think they are absolutely an amazing company.
vwmcguyver
I appreciated Troy’s in depth familiarity with Byrna’s product line, combined with his ability to put a custom package together specifically for me. It’s very refreshing to interact with a knowledgeable professional who can get me exactly what I need.
Alex
Purchase on line was straight forward and easy. Missed getting a first time customer 10% discount. When I contacted representative Allison she was extremely helpful and knowledgeable and I received the 10% refund on same day as the purchase. Web site is well organized and easy to navigate.
Paul B.
I had received my Bryna LE as a Christmas gift and never got around to using it until now. The very first shot all the CO2 released. I figured I did something wrong and installed another CO2, same thing happened. After several failed attempts and numerous CO2, I contacted customer service. I spoke with Sam who was very personable and understanding after a brief conversation she had emailed me an authorization and return label. Within a few days I was advised via email that my LE "O" ring for the CO2 cylinder was defective and repaired and shipped out. Not only was the job completed quickly, but they sent me replacement CO2, doing that showed me the genuine concern for great customer service and support of their product. Thank you