Byrna TechnologiesReviews of byrna.com

Expert knowledge, easy sales process. Helpful rep, nothing to improve !!!!

Rachel M answered all of my questions quickly and correctly. She then assisted me in confirming that I had registered for my warranty. There was no long wait between the bot and the actual representative. I’m very impressed with everything that I have experienced with this purchase so far. The sales person at Zack’s sports Inc. in Round Lake New York was extremely knowledgeable, and allowed me to handle and fire multiple times prior to my purchase.

I had an order that came in wrong. I was about to give up Byrna. I called and talked to Michelle, who started the process. It then was moved to Maria D. Who took the ball and ran with it. She then sent the correct order in a timely manner. I want to thank both Michelle and Maria D for all their help. Please keep customer service as number one and you will have a customer for life.

I was EXTREMELY impressed with how Rachel M handled my claim. I was blown away with how friendly, understanding, and helpful she was. We even shared a couple laughs on the phone too lol. This customer service experience with Byrna was hands down one of the best I’ve ever had. Thank you Rachel!

Besides providing excellent products, my recent customer service experience was "non-pareil", without equal! The representative was courteous and expressed a personal interest in resolving my minor issue! She answered my questions satisfactorily and, the next day, sent a personal note to inquire if I had any other concerns! I was impressed with her polite follow-up and demeanor which is so rare in today's society!

Rachel helped me resolve an order issue that was shipped to a wrong address. I am not sure if I made a mistake or why that happened but the reason was never questioned. The address was corrected and I received my order.

Excellent, prompt, courteous assistance placing my order. Very good people skills. A pleasure joining Byrna Technology. Looking forward to the future, knowing I'm not defenseless..Thank You Maria & Rachel..Kudos, well done!!

Kayla provided EXCELLENT Customer servive and took care of all my issues in a few minutes. I would HIGHLY recommend Bryna to any potential customer. Thank you again! God Bless.