Byrna TechnologiesReviews of byrna.com

Reached out via instagram on a holiday weekend for help with something - was shocked to get an instant reply with all the help I needed … whoever is running the instagram is phenomenal. ! Thank you

I contact Byrna about an issue with a Byrna holster. Megan assisted me. I was looking for advice on how to fix the issue I was having. I learned I was the only one reporting the issue and there not a likely recourse. Megan however stayed with the problem I was having an came up with a great solution. As someone who has contacted customer services with other question I had begun to believe that customer service was a dying art. Megan showed me this was not true and has restored my faith in customer service. Gold stars to her and Byrna.

Me and my co-worker Alaina Lorenz was just chatting with Maria D. She was very pleasant to deal with and took care of our problem immediately with no complications. We really appreciated her kindness and knowledge and willingness to make things happen.

I recently purchased the Byrna LE as a safety precaution for my family’s outdoor trail riding and recreational outings. I chose the LE model based on extensive research, wanting a dependable, high-quality tool to ensure peace of mind in secluded areas without resorting to lethal force. The Product Experience: Upon receiving my first unit, I was deeply concerned to find that the majority of the external screws were loose right out of the box, with one screw completely unengaged. This was surprising given the product arrived with an inspection card signed by "Inspector 555." I documented these issues thoroughly with photos and videos and shared them with the team. When I received a replacement, I noted it was inspected by the same individual, which has left me cautiously observing how this unit performs. To ensure complete confidence, I have purchased over 200 practice rounds that I plan to put through this launcher before I rely on it for defense. I believe in being thorough when it comes to safety equipment. The Service & Accountability: Where this company truly stands out is at the top. When I encountered these initial issues and reached out to the company, the CEO, L. Pham, contacted me directly via phone within minutes to take personal accountability for the situation. It is rare to see that level of leadership in today’s market, and I truly appreciate the trust they placed in me by sending a replacement without requiring the immediate return of the original unit. I made sure to return the faulty unit promptly, as I believe in doing the right thing. Room for Improvement: I am a shareholder and a customer who believes in this company’s vision. Because of that investment, I hold them to a high standard. I purposefully approached this situation as a "litmus test"—making it clear that I was not seeking handouts—to observe how a company I am invested in handles a critical breakdown in quality control. While the CEO’s engagement was stellar, the organization should re-evaluate how it treats loyal, investing customers. Companies often proactively provide premium service to social media influencers to gain exposure; however, they must recognize that loyal customers and shareholders who have already invested in the ecosystem are the true backbone of the brand. A proactive gesture—reaching out to ask what a customer is interested in or how the company can make their day after a significant quality lapse—is not a "loss," it is a vital investment in brand loyalty. Failing to do so is a missed opportunity to turn a frustration into a lifelong brand ambassador. The Bottom Line: I am satisfied with the performance of the Byrna LE I now have, and I am impressed by the leadership’s hands-on approach. I am sharing this level of detail because I want to see the company succeed. I hope they sharpen their internal quality control and evolve their customer service strategy to reward the loyalty of their investors and dedicated users with the same attention typically reserved for influencers. They have a great product; I want to see their customer service strategy become equally elite.

Always a pleasure to do business with this company, everybody’s always friendly, helpful and knowledgeable with what they’re doing. They stay in contact with you when you need their help in a timely manner. Thanks for doing a great job. Keep it up.

Megan was great, she got right on my issue and did not stop until I had all of my questions and issues taken care of. She even sent back pictures to help answer my questions. I needed a new 7 round magazine for my TCR and she had it in route the same day. That was great service, and she was very kind and professional.

I believe byrna has given me the very best customer support l have ever had. I purchased their product from a second party and had a problem. I had a question about the product I received and ask Byrna customer support about it. Byrna replaced the item quickly and professionally even though not purchased directly from them. That is exceptional service.

I don’t write many reviews, but the customer service and communication from Jordan (Byrna) were outstanding. I had an issue with my CL launcher and hadn’t registered it yet. Their team quickly helped me register it, confirmed my warranty coverage, and covered the shipping and repair costs. Jordan made the entire process easy by providing clear RMA instructions, regular updates, and excellent communication throughout. I also included a recently purchased Byrna Boost adapter in the package, and Jordan arranged to have it installed at no extra cost. Huge thanks to Jordan and the entire Byrna team. Great customer service and communication are hard to find these days, and Byrna truly delivered.