Byrna TechnologiesReviews of byrna.com

I am pleased with the quality of each product I have purchased from Bryna. Be that the launchers themselves or their many accessories. They are constantly improving on products and seem to be well considered and thought through prior to making them available for sale. Some prices seem fair, some seem a little steep. But if you're going to spend money for that extra sense of security, it would be silly not to spend a reasonable amount on a reliable and quality product. With all of that said, they are dishonest when it comes to shipping. With the amount you typically need to spend each time making a purchase, you would think they could get the product to you faster. They advertise and show on their receipt that the product is shipped by way of UPS Ground. (1-5 days, typically 2-3) However the shipment will be sent by way of UPS SurePost (2-7 days, typically 4-5). This is in and of itself not a terrible problem. But it is a problem and it is deceptive regardless. In some instances, these are ordered for protection from a wide range of things and someone could hypothetically need the launcher sooner than later due to fear of an impending attack. There's a wide range of reasons why Byrna should not only be honest about shipping times, but should also send the items ordered using the fastest reasonable route possible. After studying each step of the shipping process through Bryna, I've also noticed they are slow to get product out of their warehouse, slowing down shipping even more. I get it, demand may be high or for other reasons there may be an issue they have slowing them down. However, this has been a prolonged issue and companies big and small all face this at some point. The difference is, the companies that stick around, solve the problem with great urgency. The ones who don't last, will prioritize other projects that don't impact customer satisfaction. Part of the team can excel but be unable to overcome the issues caused by other areas, employees and especially executives.

Just received this launcher for my wife. So far, so good. The only complaint I have so far is the heavy trigger pull.I think they claim a 6lb pull but feels more like 8lbs. No reason they can’t lighten the trigger pull to about 4lbs. I understand their concern regarding too light of a trigger but women as a rule do not possess the hand strength and a heavy trigger pull makes it more difficult to hit your target.

Had given up on getting a replacement butt stock for my Mission 4 and out of the blue they replaced it at no charge. Thank you Byrna. I’ll remain a loyal customer as you guy’s stepped it up for me.