Byrna TechnologiesReviews of byrna.com

The mailing address was incorrect, and I notified Byrna about the problem, but they refused to contact shipping and so I had to contact and have the item returned to the shipper and did not receive a refund. So, beware before you place an order, if something goes wrong Byrna will keep your money.

I can't do business with a company that uses false or misleading ads that suggest their self defence device looks like fruit! I call that low!

The co2 cartridge is good for 24 hr.so if you want to be prepared you'll have to put a fresh co2 in every day. That total BS. I will try to sell mine. It's not worth the money.

Was very excited to receive the product after doing a bunch of research on options. When the launcher arrived, there was a loud rattling noise inside every time you would move it, like a loose piece. Messaged support and after a few days was dismissively told that “this is normal for all firearms and air soft guns”. I beg to differ - a rattling, loose piece inside a conceal carry weapon is certainly not the norm. Looked it up, many others are experiencing the same problem. After that first response, support ghosted me entirely, and ignored requests for replacement or refund. Ended up finding the return options on the website myself and will be shipping it back this weekend. Overall, the build quality is just really bad - cheap plastic, loose parts. Reminds me of my daughter’s $7 nerf gun. No way I’m trusting this to protect anyone in an emergency. Advice to management: rethink your manufacturing and switch support teams. Interestingly, I’ve shared this review on their product web page, and of course it didn’t appear. Very, very disappointing. Requested a full refund. Will dispute via credit card if not provided.

I purchased this is a disabled senior citizen. The product worked but not like it’s advertised… I wonder who wrote all these reviews because when mine shoots it’s like a two year old little boy taking a pee like that’s gonna stop someone. I have sent this product back three times and they have returned it taking all of my packing information and letters. I’ve called at least 15 times asking for a return and they just keep sending it back. They could give a shit if someone elderly disabled is not that type of money. They’re scammers and the product I received basically ain’t nothing. Their customer service I’ve called at least 15 times you can’t believe it. I feel like I’m applying for the federal protection agency… They act like the failure of their product is my fault and want me to shoot yeah what’s going on? How can I do that but I’m disabled on my back holding a phone and shooting the gun and videoing it. Do they not get disabilities for seniors? Do not buy this to help an elderly person out especially well with disabilities because they will take your money like a thief in the night.

Decided to try the gun so to make sure it would work. First shot the ball rolled out of the barrel as did the 5th shot, with only 2 firing as they should and one with power enough that it wouldn't hurt a fly. I'm going to check the 2 other Byrma guns that I have had for a few months to see how they work. I should be able to pull them out with a new unbroken Co2 cannister, and the first shot being as strong as using an already broken cannister? I'm very disappointed with this new Byrma. If I had to use it in an emergency, I would be dead! Tried to return the defective one today, which didn't work right out of the box. Thus, fed up with Byrna as the weapons are unreliable for defense. Even though the out-of-the-box weapon was only shot once and in that it did not work I can't return for a refund. My Update: However, the various potential points of failure and operational limitations mean that many experts advise against relying on them as a primary defense in a life-threatening situation.

Purchased Byrna with bad CO2 cartridges. Contacted Byrna and was informed no shelf life to cartridges and cannot leak out prior to puncture. I got news for them I have a whole carton of FAILED CO2 cartridges and thought the problem was with the gun. Thankfully it was the CO2 cartridges as the 2nd box works fine. BOY AM I GLAD I DIDN'T NEED TO USE THIS FOR PERSONAL PROTECTION. Great idea HORRIBLE customer service. There needs to be a way to identify full cartridges so you don't install a dead one when you really need it

Well I bought my byrna cl and I have sent it back going on three times within two months because the co2 keeps blowing up in the gun.