Byrna TechnologiesReviews of byrna.com

My questions were answered quickly and thoroughly.

I had an issue with my order/package. R***** responded to my email promptly and the issue was resolved. She was polite and professional. I was relieved that after providing photos and whatnot, my item arrives today! Thank you so much!

Rachel Is The Best! Rachel knew all the answers to my questions and even looked up a Houston-based military surplus store with a holster/Molle clip for my LE launcher (plus laser) that wasn't available at Byrna. Plus, she was very personable. Mr. Byrna, please put her in for a raise!

The Byrna support personnel, e.g. Rachel McBride, did a great job fielding concerns over shipping problems where an oil reservoir leaked. It’s an imperfect world, and it’s really appreciated when retailers make the effort to partner with consumers – – win-wins are huge for building trust and respect. Thank you!

Rachael was amazing in customer service. I'm a health professional and I don't often get this kind of service even from my suppliers. She was friendly, honest when specific questions were asked of her and yet very professional in her replies. She could teach other customer reps. a thing or two.

I bought the new Byrna launcher, life size target pack. The target tent was defective. Contacted Byrna and they immediately responded with replacement. That is standing by your product. Plus the launcher is a great addition to our family protection. My wife is so much more comfortable using this non-lethal weapon. And she is getting very good at it even at 50ft. I am looking forward to DOJ g business with Byrna.

Had a few problems with my Byrna LE I called customer service and spoke with Rachel she was quick to help me with my problems and didn't give me any issues at all unlike most other vendors. She took care of me quick and easy and was very nice. Shows how much Byrna cares about there customers

I was so very pleased and impressed with the customer service I received from Ms. Rachel McBride! She was extremely cordial, professional and helpful. She showed genuine interest in assisting me every step of the way and promptly responded to all of my emails, addressing every question of my concerns. Rachel went above and beyond to make sure I was satisfied. I highly recommend anyone looking to purchase one of the world's BEST none lethal self-defense weapons to contact the Byrna HD Team immediately!!! You will not be disappointed!!! If you're lucky, Rachel McBride will be there to assist and provide your every needs. 🙂