Byrna TechnologiesReviews of byrna.com

Rachel M did an Excellent job of answering my questions / concerns regarding the pepper spray rounds.

Had a couple of questions about the Byrna LE after receiving it. Samanta was a huge help in answering all of my questions, and I really appreciated the super fast response time

Knowledge and product advice

I spoke with Maria today and she went above and beyond to answer all my questions regarding the new CL and accessories. She was so very kind and patient with this 76 year old 😊. I’ve purchased many Byrna’s since 2019 or 2020. And have been able to bless family members and friends with these for their safety. Literally any time over the years that I have needed to call….the customer service is absolutely outstanding in every way. All personnel are always kind, patient, helpful, respectful, gracious, and knowledgeable about all products.

Outstanding customer service Allison was absolutely amazing in answering my questions trying to company the Amazon offer for the Byrna product and pricing over buying directly. She was patient with me and my questions. Highly recommend using them for outstanding customer service.

I love my Burna. Heard advertised and sounded good. As a Viet Nam combat vet shot down 3 times in 1969-70

Byrna employees are friendly, courteous, helpful, and speedy. All products are delivered in a speedy manner also and arrive at their destination in perfect order. Their products are top quality. Their employees also answer your questions in a manner that does not speak down to the customer. I am impressed with this company. I have ordered three times from Byrna and have received the best service online, on the phone, and with deliveries. I am sold on Byrna!

First off, my call was promptly answered by Rachel M. and she immediately offered to assist me. I had a customer who purchased a Byrna LE Launcher. The magazine became stuck in the gun. Rachel offered advice on how to remove the magazine. The advice worked. But upon inspection, it was easy to determine that the magazine had a flaw in the spring and screw attachment. Rachel said that she would immediately send an email with instructions on what to do next. I took pictures of the magazine documenting the issue and submitted to Byrna. Later in the day, my customer returned with another problem. A bolt and nut had come loose and fallen out. I advised Rachel of this second issue. Long story short, with Rachel's assistance, Byrna offered to send a replacement magazine and said that they appreciated my comment's regarding loose bolts and nuts. Rachel said that she would pass on my comments to Quality Control. But Byrna remedied the situation immediately and without any hassle. Perhaps that best part of this unfortunate situation was the way Rachel handled my issue. The positive points were: 1. My call was answered immediately. 2. Rachel offered sound advice on how to remedy. 3. When the root cause of the problem was determined (flawed magazine), Rachel offered to send a replacement. 4. Throughout the several day process, Rachel would answer my e-mails almost immediately. 5. Rachel acted as if she truly cared about the situation and wanted my customer to be satisfied with the solution. 6. When one thinks of Customer Service, Rachel demonstrated how First-Class Customer Service should be done. I think that Rachel "sets the bar" in her field. Byrna Launchers are a great product. I have sold many of the LE and SD models. Until this time, my customers never had a negative experience. The Launcher is so popular in my area that it is sometimes difficult to keep them in stock. Having the Customer Support Service provided by Rachel simply reenforces that Byrna wants to make a great product and they absolutely stand behind their products. As a Dealer I am very pleased to sell Byrna products. And, I have many very satisfied customers.