Byrna TechnologiesReviews of byrna.com

They are very polite and very professional and they corrected the issue immediately. Excellent customer service!!

Rachel M has helped me out on two minor issues and has been professional and courteous throughout the entire process.

Your customer service employee, Maria D. made my purchase so easy and enjoyable while she answered all my questions. She was so knowledgeable about your Byrna CL model with all the possible accessories from lasers to holsters and also product maintenance and airport travel including the laws in different states. She immediately answered all my questions which showed me she knew the answers without looking them up, impressive employee! I bent her ear for a long time with questions while placing and buying my order and she never got short or unpleasant with me. She is definitely an asset to your company and I was lucky to have her wait on me. Best wishes for her and your company for selling a great product that I learned about while watching Fox News who endorses your products. Sincerely, William W Reed from Va.

Wasn’t sure how to operate Byrna spray. Rachel was most helpful.

This is the first time I have made a purchase and dealt with the Byrna Customer Service, in particular Allison Griffith. I can honestly say that the experience was excellent. Allison was very professional and sympathetic to my request. She did everything she could to accommodate my request and gave a me a response in adequate time. Please continue to hire and train people with good service like Ms. Griffith.

My original order was damaged during transit. After informing & verifying my purchase with Bryna's customer service they expedited a replacement. They also followed up to confirm the package was delivered after tracking stated a successful delivery.

Wonderful Service. Please hire and train more like Rachel, Completely went over and above to resolve my issue !!!!!!!!!!!!! 👍👍👍😘👍👍

My experience with your company is always amazing. before the sale during the sale after the sale warranty or even out of warranty, you guys always answer every question and you guys always help out no matter what! You’re shipping is extremely fast as well too. It’s quite amazing. Actually I thought I’d have to wait a week 10 days. My new launcher shows up in three had an issue with a part in a old launcher Recently definitely out of warranty still, you guys did not hesitate to send me the piece which I was overly grateful for and because of it, I stay loyal to companies dad do business like that so now I’m the proud owner of the new CL. I could go on and on and on through text email phone call customer service is beyond 10 out of 10 your employees really make byrna the company it is. They deal with the general Public all the time, and if everyone gets treated the way I have over the years all your customers feel like royalty. I texted about my Cl I got an immediate and quick response. Everything perfect but I had to add the rest because this one interaction doesn’t tell the true story about how amazing all my experiences with customer service have been.