Byrna TechnologiesReviews of byrna.com

Great product and customer service. Easy to contact with quick response and follow up. Rachel was very helpful getting me the information I needed.

Rachel is awesome. She helped me fix a mistake that I made in my order with no problem. She is very personable and is a wonderful customer service rep. You should give her a raise.

Rachel M. was very pleasant and helpful. I chatted with her on 2 occasions. She gave me the confidence I required to make a sound, intelligent and informed purchase. Thank you Rachel! 😉

I bought the LE model with accessories for my wife as a surprise. She was thrilled to get a Byrna but felt the smaller CL would work better for her. I contacted Byrna expecting this exchange to be complicated as all the CL accessories would also need to be exchanged. I spoke with customer service rep RACHEL who quickly processed the request and was EXTREMELY nice to work with. This experience spoke well for the company and I look forward to a long term relationship with them.

Rachel was super! She was the main reason my wife and I did purchase our Cl. She is also a credit to her Boss. She showed me respect. She was very knowledgeable caring positive polite energetic and post post important very sincere!

Great customer service! Thanks to service rep Allison Griffith, I was able to find information regarding shipping status of my order. My email address had been incorrectly inputed and there was no order showing for me. I had my credit card receipt indicating that payment was made on the order. Allison was about to locate my order and shipping status by the last four digits of the credit used. That was a great relief on my part and I owe it all to Allison and her superb investigative skills and customer service knowledge! Thank you Byrna for hiring excellent employess.

Rachel, who works in customer service for Byrna, took time to discuss the care and maintenance of the new LE I just purchased. She went over the cleaning and oiling of the LE, and she told me what I needed and what I did not need. Thanks again Rachel! By the way, I still nominate Rachel for a pay raise.

Ordering from Byrna was easy, the product is great, and the support was exceptional. Samanta on the support team was extremely responsive and very helpful and was an example of what great CS should be.