BuyWinesOnline.comReviews of buywinesonline.com

I placed an order a few months back and apparently they forgot to ship it til I called. I placed another order at the beginning of July and was supposed to arrived on the 10th, it didn’t, the carrier said there was no adult to sign for at Walgreens, carrier was supposed to reattempt the deliver next day, it didn’t. Wine package sat at 100 degree warehouse for 17 days and again, supposed to b delivered tdy. I was asked to accept the box open a bottle and it if it isn’t any good to return! I’m stunned they had the audacity to even suggest that. The agent was sweet and I was very sorry she works for a company with poor policies.

They have a great selection, well packed for shipment. always quick service. I have used them several times.

I had a very disappointing experience with BuyWinesOnline. I paid an extra $34 for two-day shipping, but my order didn’t even ship for seven days because of a heat advisory. While I understand weather-related delays can happen, I don’t believe customers should pay for expedited shipping that isn’t actually provided. When I realized the order hadn’t shipped, I tried to cancel it, but I was told I couldn’t because it had already been palletized. Unfortunately, I left for a planned vacation before the delayed shipment was finally delivered, and because an adult signature was required, the delivery was unsuccessful. I contacted customer service to see if they could either reship the order or cancel it. I was told I would have to pay another $34 to have it shipped again, or if I canceled, I would be charged another $34 plus a restocking fee. Out of the $108 I had already paid, I was only refunded $43. I understand that companies have policies, but I feel they should also take responsibility when they are unable to provide the expedited shipping service that customers paid for. The lack of flexibility and the financial penalties left me feeling like I was paying for delays that were outside of my control. Based on my experience, I will not order from BuyWinesOnline again.

You had the wine I wanted. You delivered right on time. What more could you want? Thanks for a great service!

July 1, my order, 448882, was placed so that it would arrive before July 4th. Today is July 7th, 448882, is still undelivered.

Buy wines here a lot!!!! Never ever had an issue

They claim to temperature control the product they ship but that's happy talk when their shipping requires 5 days on a UPS truck in the middle of summer. The cooler packs died long ago and my wine arrived at 87 degrees. Needless to say, it's toast. They should create a better chill system, expedite their shipping, or deny orders requiring 5 days to deliver during summer. My great chrd has become useless swill.

The product is outstanding! The customer service is unparalleled, and the price is unbeatable.