BuyincensewaterfallThe Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Crystal L.
This is an excellent online company to work with! I accidentally ordered or was charged for two orders, they fixed it and reimbursed me right away! I am excited to receive their quality products! Satisfied Customer, Crystal Lawrence
Response from BuyincensewaterfallOct 14, 2021
We are pleased to hear that Felichi was able to quickly correct your order details. We are thrilled for you to receive your Inscents Waterfall and Cones
William M.
Bought these. Got two with 100 free inscents. But thought it was 100 free with each item. Passed special deal up because thought was getting 200. But when order came was only 100. So wrote them and they understand. And are sending me the other 100 for free. Said they where sorry about misunderstanding. Friendly and quick with response. Items will be for 31st anniversary present to wife to help ease her stress. Will go good with her oil burners. Now came spread through home.
Response from BuyincensewaterfallOct 14, 2021
What a milestone! Happy 31st Anniversary to you and your wife, William. We value our customers' feedback and we are glad to hear that Felichi was able to sort the misunderstanding 🤩
Laura N.
Hi, im contact with the costumer service by phone and "Nick" helped me very well and solved my problem. Im stay with part of the order. Nice service, even when my english its not good, they had a lot of patience and helped me... Thank you 🙂 gracias...
Response from BuyincensewaterfallOct 13, 2021
Thank you for giving us 5-star rating, Laura! We're happy that our customer representative was able to solve your problem. Nick will be more than happy to know that you mentioned him.
Patricia M.
I've been seeing the ad for insents waterfall for a while. I decided to get one for myself. The price seemed more than fair plus they give 100 free cones with order. They also have a special price of 3.99 each per 100 cones. My mistake, I only saw 3.99 for a 3 month supply of extra cones. The price was more than I could afford all at one time. I contacted the company. Asked for a refund of the extra cones. My refund was processed immediately. The company even gave me another free 100 cones for not canceling my order for the waterfall and cones that come with the order. I will definitely buy from this company many more times. Christmas is right around the corner. This is a great gift for teachers, Pastors, friends and family.. kinda like the Bradford Exchange ( which I love) but so much lower in price. Best deal I've gotten in a very long time. Special thanks to my customer service representative, Liza Tonico for working with and for me. The mistake was mine but she was very kind and worked everything out for me. Patricia A McIntyre
Response from BuyincensewaterfallOct 13, 2021
Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy and satisfied with the service and our products. We'll make sure Liza will know that you mentioned her in this review. Have a great one!
Irene B.
I made an error ordering when I called for assistance the young lady that answered was very helpful . She was very pleasant & fixed my error by taking off the extra 200 hundred cones, as it is a gift & wasn’t planning on spending that much. Thank you very much ! Sincerely Irene Brodsky
Response from BuyincensewaterfallOct 13, 2021
Thank you so much for the positive rating. We're happy that you're satisfied with how we handle your concern.
C D M.
Louise was very helpful. I appreciate her kindness and patience. She defused my anger and provided me with excellent customer service. I needed 2 simple tasks completed and Louise took care of them in a short amount of time. I am thankful.
Response from BuyincensewaterfallOct 13, 2021
Thank you so much for your 5-star review! We will share this with Louise to keep up the her amazing work! Thank you for doing business with us, Carla!
louise O.
What a wonderful company.My order was taking a while to arrive so they resent it immediately , no hesitation !! They were very helpful, friendly & willing to help. They went above my expectation ! Congratulations on the excellent service you provide. Highly recommend dealing with them.
Response from BuyincensewaterfallOct 13, 2021
Thank you so much for taking the time to leave an excellent rating and for your recommendation. We really appreciate it. Our customer service team will be happy to see this review. Keep safe, Louise!
Ros S.
Friendly, efficient & prompt service. Staff are very friendly, kind and understanding to any inquiries/issues you have regarding their products or the processing of payments. Very happy thus far with the service from this company and am so looking forward to receiving my order. Ros Sharp
Response from BuyincensewaterfallOct 12, 2021
Thank you for taking the time to send us your feedback, Roslyn. We really appreciate it. We will pass on your compliments to our customer representative who helped you answer your questions/inquiries. Stay safe!
