BuyBrakes.comReviews of buybrakes.com

The service with John was exceptional./ I would recommend my friends and family to you guys. Thank you for all your help with the purchase of my brakes and rotors.

Bad bad bad, sent several emails, late response and also sent the wrong item. Time and Money waste. AWARE

I took them over a week to ship my parts. Called them twice to see what the hold up was. Got the same excuse each time. It's in shipping. This morning I finally got an email with a tracking number. The number is invalid. This company needs to quit using the covid 19 as an excuse. Hopefully they shipped the right brake pads. I'd be afraid to see how their return process is handled. I ordered brake rotors from another company. Got them 3 days later.

Being a mechanic for profession, I’m always searching for the best parts at the cheapest price. Found a matching set of front brakes for an unbelievable price and ordered..... but didn’t look wether it was in stock. They texted me (which I find very handy vs email) and said the order was processing. I asked an estimated eta for shipment. With covid-19 issues I expected what they said of 5-6 weeks. Here we are less than 10 days later and Kristina has told me that she has gathered all the parts for my kit from different places and is prepping it for shipment. Couldn’t be happier with the price, honesty, resourcefulness, customer attention.... I will happily recommend them to anyone.

I had ordered some brake pads online being a returning customer. they didn’t show up and I kind of forgot about it and then I called and spoke with Tom there was a glitch in the system because I did not put my make & model and it held it up. he was chipper and very helpful and said he would try to get them out the next day and look for them 2-3 days. they showed up the next day at my door so I’m gonna get the race this weekend!! Thanks Tom!

I love BuyBrakes but the time i order and when they have to ship is too long. I ordered Brake Pads on Tuesday Morning Early, and up to now Thursday Mid Day I have not heard anything about them, if they been shipped or what. Make me think it may be better to just go to a parts place and get pads that to order online. I am not happy with the shipping and customer service as in keeping the customer up today with what is happing with the order.

Looked on line but ordered by phone. The young lady that took the order was personable and helpful.

I ordered a brake kit on July 10th. I still didn’t receive a tracking number by July 24th. I did receive solicitations in my email to buy more brake kits. I responded to the emails saying just send what I ordered weeks ago. The vehicles owner who was waiting for the brakes was a nurse currently working 12 hour shifts trying to help the children of this country. When a company doesn’t deliver or even call or email with and update on delivery after 2 weeks it is a failure of said company. Buy brakes .com failed us. Yet sent many emails trying to sell us more product for other cars. What good is month old fruit? Same as month old parts when you need them timely. Lesson here today......call or email your customer when you fumble on delivery. Don’t send them junk emails trying to sell them more. I was Failed Completely by buybrakes.com Get delivery times before handing over your hard earned money or get refunded when there no tracking number after 2 weeks. Buybrakes.com is a Big Company with big customer service problems. Thanks for reading my review.