BuyBrakes.com Reviews | Read Customer Reviews of buybrakes.com

BuyBrakes.comReviews of buybrakes.com

4.1511 reviews
Auto Parts & Wheels
3928 WILLIAMSON WAY, Bellingham, Washington

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BuyBrakes.com

About BuyBrakes.com

Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes

BuyBrakes.com (buybrakes.com) has 511 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: buybrakes.com
Category: Auto Parts & Wheels
Location: Bellingham, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BuyBrakes.com reviews

511 approved reviews, newest moderated first

Stephen B.
Aug 26, 2020
Still waiting
Haven’t ordered from Buy Brakes in awhile because they eliminated free shipping. They sent me a “come back to us coupon” so I figured what the heck. Well it’s been 2 weeks and according to customer service, my ordered has still not been processed even though it is in stock and they charged my credit card. This is totally unacceptable. I’ve ordered some other parts from a different company and they arrived 2 days ago on schedule. I’m a small garage that schedules work around promised delivery dates...can’t afford to loose customers on unnecessary delays.
Response from BuyBrakes.comAug 26, 2020
Yes, that sale offer overwhelmed us, apologies. Regarding Free Freight, we still offer it, but just not on the Centric brand being that we're selling those parts for just a few dollars over cost. That brand is crazy competitive and the two of us who sell the most, both charge freight for the Centric brand. All other brands on BuyBrakes.com include Free Freight.
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BILL R.
Aug 24, 2020
My salesman Adam was great with the…
My salesman Adam was great with the order and following up that’s why I have been a loyal customer for years now
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Shaun
Aug 24, 2020
If you love waiting and being ignored...
Ordered a Centric Brake rotor/pad kit 1 1/2 months ago, still hasn't shipped and my ticket has gone unnoticed for a month now....
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EL P.
Aug 21, 2020
Shady business practice, No Customer Service
I ordered a Stoptech Big Brake Kit at a sale price. Two weeks go by and they never ship. Then without warning, they cancel my order and refund my money. I tried to contact them via opening a ticket on their Help Desk, as well as emailing direct. No response. Now the same big brake kit is listed at double the sale price. Do not buy from this website. Shady business practice and no customer service.
Response from BuyBrakes.comAug 21, 2020
BuyBrakes.com states clearly on the Big Brake Kit Specials "BBK Sale price 'till stock is gone! Check stock and availability with a quick SMS/text to us containing your vehicle info and contact details: 702-903-1713. Overstock StopTech Big Brake Kits Sold On A First Come, First Serve Basis." I do understand your frustration and not being able to grab one of the special deals, call and ask for JB directly and I'll see if we can get you a special price that still beats all. -JB
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Scott M.
Aug 19, 2020
I placed the order 8 days ago and only…
I placed the order 8 days ago and only today did they reach out to ask if I was sure that the brake rotor dimension was what their web site stated would work. They say if it is wrong size they are not responsible for additional shipping chanrges. I will not see the car for a few days now to confirm the size and I will not see the pads until maybe 14-20 days after the order was placed. Blaming everything on COVID does not work for me as this is just bad service.
Response from BuyBrakes.comAug 21, 2020
Thanks for the feedback Scott. Apologies we were behind on auditing your order for exact correct fit. We do audit each and every order for correct fit as we've seen too many times that manufacturer data is not as up to date as it really needs to be based on the sub-model or options on a car. None of that is your problem and apologies if our CS staff made it sound like you'd be responsible. No, it's up to us to get it right and coordinate the exact fit of the product you are ordering to what the manufacturer of the part says it fit. Ring me as convenient anytime to help correct or rebalance this issue to the good. - John Butler
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Vxkzy
Aug 17, 2020
Shipping taking longer than expected
Bought brake pads close to 2 weeks ago and still haven’t heard any new updates about my order or tracking. First and last time ordering from here, if I was to order from the site that I was originally gonna order from, without a doubt I would have received my package already
Response from BuyBrakes.comAug 17, 2020
Sorry Vxkzy. We see no order in the system for you. Text or call us so we can follow up and make sure all is in route and/or give you an update. - John
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JR
Aug 15, 2020
It took 2 weeks before they shipped my…
It took 2 weeks before they shipped my order. And that is after I emailed them 2x for status.
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Jeff
Aug 15, 2020
PARTS NOT IN STOCK
It has almost been 1 month and still no brakes
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