Pete C.
Wrong brake parts shipped for my VW!
I purchased brakes for my car after they confirmed the size and configuration. Tech support was very good. Unfortunately, the manufacturer they sell, Centric, was not at all helpful when they sent a kit with incorrect parts. Instead of resolving, they denied they were wrong. Had to return the whole order and buy the parts locally. Credit just posted 3 weeks later. Changed score to 3 stars as BuyBrakes isn't nearly as much at fault as Centric, although still believe they could have resolved with Centric.
Response from BuyBrakes.comJul 6, 2021
Apologies that Centric had the wrong listing in the data which they published which the entire aftermarket uses and goes by during a year, make model look up. I'd certainly rather you give Centric the 1 star rating as opposed to us, but you have. Regarding the credit you got back 3 weeks later, companies in the automotive aftermarket typically issues a credit back once they receive the parts back be they right or wrong, they still need the parts back to issue credit. The time delay is due partially due to shipping time to get the parts back to Centric and the rest of the time was used by them just trying to catch up with their workload. They are short staffed, not your issue/prob but, Centric struggling to find people who want to work to enable them to process received items quicker.