BuyBrakes.comReviews of buybrakes.com

I am very pleased with the ease and useful information the website provided. I recieved my brakes and pads in a very short amount of time with no problem. I will be using them again for my other cars.

Order # 944556 As of right now, I’m giving two stars only because the price was good. Placed my order 23 days ago, still hasn’t shipped. I also reached out to customer service about a week ago. No response

Shipping isn’t fast. They shipped all but one rotor and that rotor hasn’t shown up

This was a fairly negative experience. I placed my order on 10/1/20 and received an immediate confirmation of my order which I liked. After 15 days (10 business days) and no furter response I decided to email to check on the status. No response. The next day I called and was put on hold for 13 minutes, then they hung up. I received text from the person I was talking to apologizing for disconnecting, she said I could try back later. Of course I called right back, this time I got someone else on the line. He seemed like I just woke him up, and was hard to understand...he mumbled a lot when I asked questions. He informed me that he didn't know what was going on but would get back to me later that day. After about 4 hours I texted back inquiring about my order. Apparently this company has customer service agenst using cell phones, probably fielding calls from their homes no doubt. Anyway, he promised that I would have a tracking number later that day, or early the next morning. By the next day at noon still no response. So I texted that I need the UPS tracking numbers. She texted back stating that they didn't have them, and I could try back later. I responded that I would like a refund, and the confirmation number of the credit back to my card. She replied "why would you want to do that, it's only been 24 hours since this was expedited, but that she could do the credit" Of course it was now over 2 weeks since I placed the order and since my credit card was charged in full. I responded..."great, be sure to forward that confirmation number for the credit" Then I received another text right away from yet another person...she said that they were shipping today and gave me 2 UPS tracking numbers. My response was "fair enough, I'll see the brakes on Wednesday". They did arrive Wednesday, and all parts were there and they were the proper part numbers. Funny how after all that, my order went out that day. I feel that this is their way of doing business....squeaky wheel gets the grease. Wont' use them again...AVOID!

Fast and easy processing !!! The team at buybrakes.com contacted me right away to process my order and that's the best customer service experience I've ever had. I'll definitely buy from here again.

First time ordering from you. David (I think that was his name) was excellent! Friendly, very knowledgeable and got the brake pads I needed exactly for my Land Rover LR4. Fast delivery! I will highly recommend BuyBrakes.com.

The worst shopping experience ever! My much needed brake pads and wheel bearings have shipped a week after I placed the order! Never will order again from this site!

I ordered my parts on the 10th. Right now its the 16th and almost one week had passed and still they haven’t shipped my parts.