BuyBrakes.comReviews of buybrakes.com

Ordered a pair of rotors and pads a week later no tracking so I emailed. Well turned out they don’t stock the parts had to get it from the manufacturer. Ok well couple weeks later I emailed and buy brakes told me should be shipped to us next Friday oh ok , come and gone Friday went and no info still! Emailed again to buy brakes and was told they discontinued those rotors and would I like a refund ? Well I emailed and asked why I wasn’t told this earlier and you wasted over a month of my time waiting. So along with other questions I said refund my money which they did and no answers to any other questions I had. Customer service is good, but when it comes to a problem like any other business they don’t want to handle it and simply ignore the customer and let it go! That is what is messed up. So no longer ship there...

I want to give 4 stars. The help I got in making the order and picking brakes was phenomenal but I’ve only had the brakes in since fall of last year and got all new pads and rotors for all four wheels in the same few months. The rotors and pads are all EBC. I loved the stopping power of the brakes. The rotors look so clean! But now the brakes are squealing after putting over 1,000 miles on them. Not sure what to do! Help?

Brakes are tough to get right and get fast! Thank god these guys are there. John, the customer service manager, spent 45 minutes on the phone with me getting everything dialed in!

I needed specific brake parts for my track car. I had spoken to 3 other companies and none of them could help me with the items that I wanted. Then I went online and called BuyBrakes.com. What a difference, John Butler in Sales understood my problem and what I was looking for, and also suggested other changes I could try to solve an ongoing brake issue I have. Fast, knowledgeable and pleasant. I have bought brake parts from them before, and from now on will be dealing directly with John at BuyBrakes.com.

If I can give less the a star I would, the brakes were right but the shipping and customer service was horrible, promised delivery within a week and didn’t end up getting them for almost a month and whenever I tried to contact customer service I got no reply, had to have my bank contact them and threaten to take the money back they decided to ship it urgent same day. Still never got an email back or anything from them!

Fantastic experience, I dealt with John Butler. Who was a Wealth of knowledge, especially Since he has been owned 4 Land Rovers, which I was Looking for brakes for my 2017 L.R. Range Rover Sport. Couldn't have been more help full, and told me to Give him a call back in Year, and let him know how the New pads preformed !. Which I thought was very nice of him, and the kind of Customer service, that hasn't been around that I know of In a good 40 Years, in America anymore. So, I'm definitely going to take him up on. So, thank you so much John. Take Care, and God Bless. Sincerely, Don G. Dardanelli San Jose, California.

They took the time to email me and make sure I received the correct brakes. It was also for a very good deal. Affordable.

Great experience with Adam. Thank You. Started off with Text, then let to a phone call, and ordered my stuff.