BuyBrakes.comReviews of buybrakes.com

Ordered front and rear sets of EBC Yellow stuff brake pads and rotors. Was not informed that they did NOT come with the installation kit like the last set of EBC pads and rotors I purchased elsewhere. I bought them from BuyBrakes because they were less money than other competitor sites but then had to unexpectedly spend more money at the mechanic's for the installation kit.

I’ve been really disappointed with customer service lately but thanks to Randy over at buybrakes.com I see hope again. This gentleman was on top of his game and worked quickly, professionally, and guided me through the whole process for my purchase. Thanks Randy, we need more like you out here.

Worst online order experience I've ever had. Do not buy from this company! Ordered a set of big brakes, and after waiting 3 months was told that they had made an error placing the order with StopTech. Waited another 2 months for the set. Incompetent staff - once they have your money they don't give a #$@!.

I know there are mixed reviews about this company online and let me tell you they had a problem with my order and the owner of this company went out of his way to contact me personally and even though I might have spent a few dollars extra that I didn't want to I feel good about spending the extra $$$and feel good about leaving this review I suggest if you order from them to call to make sure you're getting what you're looking for besides that this is an outstanding company and I will buy from them again in the future when I'm looking for replacement EBC brakes more companies should follow the line that John has drawn in the sand for customer service They are 5 out of 5 stars for following up and I'd only following up but going above and beyond what is even reasonable to make sure that I was happy happy enough to voluntarily leave this. I want to say thank you for the way I was treated in the way I feel about the business I did there

They send me Akebono brake pads for my Toyota with hardware (abutment clips) that does not fit into the caliper (no matter how clean is) In addition, the Akebon pads's shims were loose and one shim start to drag onto the wheel hub

I tried buybrakes.com for the first time. I figured a company dedicated to brakes would have a good system in place. The site looked good and prices seemed good, shipping looked longer than competitors. In the end I cancelled my order. I got an order confirmation, then a week went by and I didnt recieve my order or a tracking number. I replied to the confirmation email, then sent an email to customer service, then tried their online message form and never heard back from any. I then called and was told my order is processing so still had not shipped, and the estimated arrival was for the following day. So they couldn't have emailed to alert me that my order would not make it by the estimated time? I wasted over a week waiting just to cancel and have to find the brakes somewhere else. Would not recommend. id give 0 stars if i could but have to give 1 star to leave a review.

I just had the same experience as many of the other customers, and I understand that supply and logistics are stretched right now, but the communication from this company is truly horrible. Ordered rotors and pads, both supposedly "in stock". Pads shipped in about a week, no sign of the rotors. Called them up, on hold, got disconnected, called back, rotors are out of stock. I am waiting for refund now, I expect I will have a while to wait. They need to do a better job of fulfilling the orders that they say they have in stock (and take payment for) and of communicating with their customers.

Order #957665 (placed on June 30, 2021 5:31:33 PM PDT) Their website showed brake pads were in stock for my vehicle, so I ordered. I had to email them to get an order confirmation email. When I replied to one of their Spam emails that I needed the parts (and not spam) I was send the following reply: Sales & Customer Service Rep #291 SKU: CEN-301.14690 Vehicle CEN-301.14690: 2020|BMW|X3|M40i Estimated Arrival: Jul 6 - 12 We will email you tracking when it is released and we will email you updated eta's as well from the manufacturer when they go beyond the estimated ETA. This order was placed on 30 June, they charged my card on 1 July. It's now 21 July and still no tracking number or explanation as to what is going on with my order. They're good at taking the money, but not at delivering the product. I emailed on 19 July to please cancel the order and refund me. Still no reply, but I'm still getting Spammed almost daily. I'm sure they have plenty of excuses after reading previous negative reviews. And the one guy they made fun of for English as his second language. Says a lot about the owner. Wow! I'm sure it's everyone else fault but theirs for advertising in stock then not shipping for 21 days. I would rather pay more and order from Amazon or another trusted source than deal with people like this. If they would at least have update me I would have no problem waiting longer. As a disabled veteran myself I try to support veteran owned businesses at every opportunity, but not this business. Finally called and made sure it was canceled. No idea when or if I'll be refunded. Placed an order from Amazon, says 2 days to my door. If you do not physically have them, they are not “in stock”.