BusinessClass.com is the world's leading price comparison premium travel search. We help you compare hundreds of airlines and travel agencies to ensure you get the best possible deal for your business class ticket, premium economy ticket, first class ticket, even for regular economy. BusinessClass.com go beyond delivering the best offers. We also help our users understand the quality behind each and every itinerary. Our sophisticated quality algorythmes, images, video and reviews will help you decide what is the right choice for you. Welcome to BusinessClass.com!
BusinessClass.com (businessclass.com) has 143 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Website
businessclass.com
Category
Activities & Tours
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Rolex is the best support executive. He went above and beyond answering all my queries.
Response from BusinessClass.comMay 29, 2026
Dear BenJ,
Thank you for your kind feedback. We’re delighted to hear that our team was able to provide exceptional support and assist with all your questions. Going above and beyond for our customers is exactly what we strive for.
We will be sure to pass along your appreciation to Rolex—he’ll be happy to know his efforts made such a positive impact.
Kind Regards,
BusinessClass Team
AL
Alok
Good experience and services
Good experience and services
Response from BusinessClass.comMay 29, 2026
Dear Alok,
Thank you for your feedback. We’re glad to hear that you had a positive experience with our service. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind Regards,
BusinessClass Team
MS
Mohamed S.
It was good and smooth
It was good and smooth
Response from BusinessClass.comMay 29, 2026
Dear Mohamed,
Thank you for your feedback. We’re delighted to hear that your experience was smooth and enjoyable. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
BusinessClass Team
DA
David
Business Class via Kayak is a scam
I booked a flight, which I thought was through Kayak, but Business Class was somehow an intermediary. After booking, I was sent an email stating that the ticket prices had risen by almost $500. I spoke with a very unhelpful representative.
I was also charged a $120 insurance fee for the ticket that was never provided. It's a scam. Don't use Business Class, or Kayak for even being associated with such an unscrupulous organization.
Response from BusinessClass.comMay 20, 2026
Updated response:
24 June 2026
Dear David,
Please note that fare availability fluctuates at all times and therefore, a reservation cannot be confirmed unless ticketed.
Aditionally, as we looked into the available records, it's been confirmed that no charges applied on your card, neither for the ticket nor for the insurance amounts. Kindly review this matter directly with your bank.
Nevertheless, we remain available at your disposal.
Regards,
BusinessClass.com
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Initial response:
Dear David,
Your review is very concerning to us.
Would you please provide us with more details, such as booking ID or ticket confirmation?
We would appreciate it if you could email us at [email protected] to find out about your recent experience.
Kind regards,
BusinessClass.com Team
ED
Edward
DISASTER! TO SAY THE LEAST!
DISASTER! TO SAY THE LEAST!
I bought a ticket saying its managed and operated by one airlines. When it was issued, it was issued (managed) by another!!!
So FIRST.. TICKET WAS NOT AS ADVERTISED!!!
Due to that, i am not able to do any proper changes or add ons (or VERY EXPENSIVE ADD ON MORE THAN THE PRICE OF THE TICKET).. And the OPERATING AIRLINES TOLD ME.. the MAIN REASON.. is because it was issued/managed by another Airlines.. so they will not honour my stay during layover, they will not honor ANY ADD ONS (FOR BAGS) EXCEPT FOR HEAVY FEES (AS MUCH AS THE PRICE OF THE TICKET!!!!!!) AND THEY CANNOT ALLOW ANY CHANGES!!!
I ASK BUSINESSCLASS AND THEY ACT CLUELESS!!!! THEY SAID THERE ARE NO FLIGHTS!!! BUT THERE IS SAME EXACT FLIGHT LIKE THIS ALMOST EVERY SINGLE DAY!!! I CHECKED ON THEIR WEBSITE!!!!
CUSTOMER SERVICE IS NOT HELPING AND CLEARLY TRYING TO MAKE MONEY IN AN UNFAIR WAY!
I AM ASKING THEM TO SIMPLY REFUND THE TICKET BECAUSE ITS NOT AS ADVERTISED.. AND BECAUSE ITS NOT AS ADVERTISED.. IT IS CAUSING ME MANY PROBLEMS!!!!
THEY SHOULD CORRECT THIS!!!!
Response from BusinessClass.comMay 20, 2026
Updated response
24 June 2026
Dear Edward,
Thank you for sharing your feedback. We truly value the opportunity to assist you and are always here to help. We previously requested additional details regarding your concern but have not received a response. Without this information, our ability to assist further is unfortunately limited.
Please know that our team remains available should you decide to reach out. We’d love the chance to resolve this for you. You can contact us at [email protected]
Looking forward to hearing from you!
Regards,
BusinessClass.com
-------------------------------------------------------
Initial response:
Dear Edward,
Your review is very concerning to us.
Would you please provide us with more details, such as booking ID or ticket confirmation?
We would appreciate it if you could email us at [email protected] to find out about your recent experience.
Kind regards,
BusinessClass.com Team
BI
BMCC Imaam Saiful I.
Awesome service
Awesome service. I highly recommend him. Overall excellent
Response from BusinessClass.comMay 12, 2026
Dear BMCC Imaam Saiful Islam,
Thank you for your wonderful feedback. We’re delighted to hear that you had an excellent experience with our team and truly appreciate your recommendation. Your kind words mean a lot to us and motivate us to continue providing outstanding service.
We look forward to assisting you again in the future.
Kind Regards,
BusinessClass Team
JL
John L.
Decent agent but booked a crumby airline without warning
Businessclass was fine and provided assistance when necessary. However, the carrier I booked (Fiji Airways) was horrible and failed to provide adequate assistance to me as a disabled traveler. I am disappointed that they booked such an inferior carrier. Minimal food and virtually no drink - not even water - on an 11 hour flight and a second 6 hour flight!
Response from BusinessClass.comMay 12, 2026
Dear John,
Thank you for sharing your feedback. We’re glad to hear that our team was able to assist you when needed, though we’re truly sorry to learn that your experience with the airline did not meet expectations, especially regarding the level of assistance and onboard service provided during your journey.
We understand how disappointing this must have been, particularly as a traveler requiring proper support and comfort on long-haul flights. While airline onboard service and accessibility assistance are managed directly by the carrier, we would encourage you to share your feedback directly with Fiji Airways as well so they can review your experience internally and address your concerns appropriately.
Kind Regards,
BusinessClass Team
BK
Badri K.
Right from the beginning
Right from the beginning. There’s no
communication with regard to the booking.
Unable to reach anytime till human to answer calls.
No lounge access added for one person and added for another person.
Booked in business and one sector of the travel ticket was issued with Economy and tried to verify but couldn’t reach anyone. Tried to cancel couldn’t as well..
Really bad experience with the busineclass platform.
Response from BusinessClass.comMay 12, 2026
Updated response on July 14, 2026
Dear Badri,
Thank you for taking the time to share your feedback with us.
Upon checking, we can confirm that communication regarding your booking was sent, including the booking confirmation. We also note your attempts to reach our service team for assistance. We understand how important prompt responses are, especially when travel is imminent, and this has been duly acknowledged.
Regarding lounge access, while we coordinated with the relevant team, we were unable to identify why another passenger was able to access the lounge while you could not. As far as the booking is concerned, both were identical.
Thank you again for sharing your experience with us.
Kind regards,
BusinessClass.com Team
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Initial response on May 12, 2026
Dear Badri,
Your review is very concerning to us, and we take this matter seriously. However, we were unable to locate any reservation under the name provided in your review.
To help us investigate your concerns further, we kindly ask that you provide additional details such as your booking ID or ticket confirmation number.
Please email us at [email protected] with the information related to your recent experience so we can review the matter promptly and assist you accordingly.
Kind regards,
BusinessClass.com Team
