John L.
Decent agent but booked a crumby airline without warning
Businessclass was fine and provided assistance when necessary. However, the carrier I booked (Fiji Airways) was horrible and failed to provide adequate assistance to me as a disabled traveler. I am disappointed that they booked such an inferior carrier. Minimal food and virtually no drink - not even water - on an 11 hour flight and a second 6 hour flight!
Response from BusinessClass.comMay 12, 2026
Dear John, Thank you for sharing your feedback. We’re glad to hear that our team was able to assist you when needed, though we’re truly sorry to learn that your experience with the airline did not meet expectations, especially regarding the level of assistance and onboard service provided during your journey. We understand how disappointing this must have been, particularly as a traveler requiring proper support and comfort on long-haul flights. While airline onboard service and accessibility assistance are managed directly by the carrier, we would encourage you to share your feedback directly with Fiji Airways as well so they can review your experience internally and address your concerns appropriately. Kind Regards, BusinessClass Team