BusBankThe BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Taxis & Public Transport · Chicago, Illinois
Excellent
Taxis & Public Transport · Chicago, Illinois
Excellent
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Taxis & Public Transport · Downers Grove, Illinois
Excellent
726 approved reviews, newest moderated first
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Jean, our shuttle driver, arrived earlier than expected and was super friendly and accommodating. Our staff was really pleased with his customer service and attention to detail. Our pickup time was 9:30pm, but our outing ran late and we showed up at 10pm. Jean still came back for us when we contacted him and we are truly grateful. We would 100% book again!
Kristen P.
Working with Josh K at BusBank was a fantastic experience from start to finish. He took the time to walk us through the process, answered every question with care, and was incredibly responsive and flexible as our needs evolved. His support gave us peace of mind and helped ensure that the shuttle logistics were one part of the event we didn’t have to worry about. Although I had limited interaction with the onsite coordinator and drivers, they were professional, efficient, and easy to work with — everything ran smoothly on the ground. We’re so grateful for the partnership and look forward to working with Josh and the BusBank team again in the future!
Response from BusBankJul 8, 2025
Kristen, we are so glad to hear that we were able to deliver on the type of service we strive for! Thank you for the kinds words and we will let Josh know what you said. We look forward to working with you again in the future! Safe travels!
José R. J.
On behalf of the Puerto Rico FBLA delegation, I would like to extend our sincere gratitude for the excellent transportation services provided to our students during the National Leadership Conference 2025. Your team’s punctuality, professionalism, and commitment greatly contributed to the success and smooth coordination of our activities throughout the event. We truly appreciate your support in making this experience memorable and seamless for our students. Thank you once again for your outstanding service. We look forward to the opportunity to collaborate with you in future events.
Jocelyn
Kayla was so supportive in arranging all the logistics for our trip across the city, supporting our professional event needs. The ride went off without a hitch, both drivers were great and everything from timing to communication was excellent. Thank you BusBank!
Response from BusBankJul 3, 2025
Jocelyn, thank you for the opportunity to work with you. We are so glad to hear that we were able to deliver on the type of service that we strive for! We will let Kayla know your kind words. We hope to work with you again in the future. Safe travels!
Adriane
Very easy to use bus service. Kimberly was incredibly responsive to our questions and locking in the details. Driver Sarah was excellent, prompt and communicative throughout the day. Would definitely hire again.
Val F.
My organization has run two citywide bus tours in Chicago—one each year—and both experiences were seamless thanks to the BusBank team’s preparation and the professionalism of the drivers. I couldn’t recommend them more highly, and we fully intend to use them again!
Response from BusBankJun 24, 2025
Val, This means the world to us! This type of seamless service is what we strive for. Thank you for the kind words and we look forward to working with you again! Safe travels!
CREW S.
It was easy to book and our driver, Henry, was the best!
Lesley D.
Driver John was the absolute best! We had the van scheduled to pick us up at Nashville airport and take to dialysis/transplant camp about 1 hour away. John was so personable and the kids absolutely loved him. They asked all week if John would be our driver from camp back to Nashville airport but a different driver was listed for 6/13/25. The kids were ecstatic when John drove up. He said he saw the alert at 4am and excepted the assignment. John is very personable, great driver, connects well with kids and adults and deserves a raise enduring highways during rush hour and being an amazing human. Would love to request him every June when we go to camp.