BurrowReviews of burrow.com

I wanted to love this sofa. It arrived pretty quickly - which was one of the reasons I ordered it. Other companies had eight weeks to over three months waiting time. That's the only good thing I can say about it. It looks extremely cheap. My 10-year-old Ikea sofa looks and is - much higher quality. It was challenging to put together. The pieces did not click together as they should have. When you turn it over, you can also see the bad quality. It doesn't look finished and is poorly constructed. It looks like it is a sofa for a dollhouse or a child's room. Or something you have people sit on if you don't want them to stay long. The arms don't serve as armrests - they are barely there. It is the most uncomfortable sofa I have ever bought. Burrow's products look great online - but I'll never buy anything or recommend anything from them again. I can only speak to the sofa, but it looked so much ncoer online. I loved Burrow's mission and the quickness in delivering it - but I wish I had made another choice. To return it means you have to disassemble it and pack it back up and pay fees for them to take it back. I would recommend Ikea 100 times more than Burrow. We also have had Joyird Sofas and Crate and Barrel, which were also great but at a higher price point. Customer service sounds very nice and has lovely-sounding emails. But really, they make it extremely difficult to send it back. I'm not sure what they can do when the product is so inferior. I'm sure if they made it easy to return, they'd have many refunds to contend with. I'll be buying a new sofa. I'll donate this one or put it on marketplace.

Just okay. I purchased the 5 seat sectional in December. It arrived promptly. It was really challenging to out together and one of the pieces was ripped. To be fair, Burrow sent a replacement section. The big thing is that the fabric is super cheap. Even with covers the fabric is already pilling, And it's a huge dirt and hair magnet. I've had the sectional a few weeks, and I can't imagine based on the wear so far it will look anything but trashed within a year.

Great couch, fast delivery, easy set-up, and responsive customer service. I bought the burrow nomad velvet sofa with an ottoman a few weeks ago after the sofa I bought couldn't fit into the elevator in my new apartment building. It arrived within two weeks of purchase in 6 very large boxes. I found it easy to put it together by myself and it's exactly what I was expecting based on photos and reviews. The seat is firm and supportive and there were absolutely no issues with the product upon delivery. Customer service was very fast at responding to my inquiry about changing the leg color (just an aesthetic preference, nothing wrong with the quality). I haven't had it for too long, so let's see how it holds up to frequent use by an 80lb pup. He seems to like it! I will absolutely recommend burrow couches to anyone who moves frequently or has to move somewhere with narrow hallways/doors.

The product is OK. But because I had trouble putting the sofa together and wrote a negative review, their customer service people are now harassing me. I guess they think they can get me to change the review -? But they have only made me that much angrier.

Burrow positions itself as a next-generation hyper-configurable furniture provider. It has start-up feel with a stream of exciting emails on what to expect and what else to buy that commenced as soon as we ordered. We bought Range sectional. What made the experience awful is the delivery partner Fedex. From sending an update a day before they expected to deliver -forcing us to change our plans, to then dumping the delivery -6 boxes in front of the door without so much a ring; to, ultimately failing to show up and pick up the furniture when we decided to return it and packed it up. We ended up making several trips in our car to drop it off. While the concept of putting literally every single part of sectional - seats, backs, arms together sounds pretty innovative, as someone who does not do this on a daily basis and lacks specialized tools, ours ended up looking like a science project with separate pieces connected not in the perfect alignment. It was disappointing to look at and we decided to return it. We considered exchanging it for another model but given a truly painful unpleasant experience with Fedex decided to move on to another provider.

I’ve bought two Burrow Range sofas, the Burrow Lounge Chair, and many of their accessories. I’ve had minor issues and they resolved them quickly. I’d definitely recommend this company. They may be a small company but extremely responsive and customer service oriented. We are super excited for anyone who has the opportunity to own their products, you’ll love them!

just don’t do it. its not worth it. their “hassle free” return policy is an absurd joke. when you get it and arent happy with it, you get to pay to return it. it’s 2022, free returns are standard practice. amazing how returns are free if you’re exchanging something, but not if you’re unhappy with the product. i waited 4 months for a couch, was unhappy with it, then it took them a full month to process the shipment for return. 9 giant boxes are still sitting in my house, a full month since i initiated the return. then ill get to wait god knows how long after they pick it up to get my money back, if ever. in true millennial fashion, i have never left a bad review for a company, but after they refused to work with me on waiving the return fee for how awful my experience with them has been, i just need to warn whoever i can. i can’t express to you how much you should never order from this company for their overpriced ikea quality furniture. it’s not worth it, just don’t do it. “sorry you’re unhappy with your experience” does nothing for me, returning my money is the only thing that fixes a poor experience.

We bought our 5-piece corner sectional a year ago, and still remark how much we adore this couch. It is comfortable, while still being supportive. It looks so classy in our living room, and has survived our first born going from babyhood to toddlerhood, with all the food messes and spills that come from that :) Highly recommend! We got the blue color of the Nomad, and it wears so well.