BurrowReviews of burrow.com

No way to leave reviews on their site so I do not know where all the positive reviews come from. You cannot speak to a person for service or orders. I ordered a sofa and dining set. Had problems with deliveries for both items. They sent a chaise instead of an Ottoman for the sofa. They responded to a text quickly and agreed to send the Ottoman and I would return the Chaise. I asked to buy the Chaise and asked if they would honor the 20% sale that I purchased the furniture with. They said that they would not do that and would rather pay to pick up the Chaise for return rather than give me a discount that I will be able to get in two weeks when they have another sale. I was not asking for something for free. Now they have to pay to pick it up and return it.

I was looking forward for my son’s furniture to have him more comfortable on his own space and it turned into the most horrible experience. First the frame for his bed it’s beautiful but it had scratches and a sort of crack that concerns me, Second and the most horrible experience the Range corner sofa, it was exhausting putting together, following up the instructions on the book, couldn’t be put together, so I tried 3 different ways and yet I finally had to mesure the pieces to make sure it was not me being crazy, I did and turns out the pieces didn’t match the holes on the bottom neither the ones on the panels when tried to put them together on different ways. And now cuatomer is just not replying to my request of return and refund after this horrible and exhausting experience, I will keep you posted about this order. I do not recommend this company at all if they don’t take this issues seriously!

I am posting here because there is no way to leave a review on the Burrow website. I did not receive a confirmation email about my purchase (only transaction confirmation from PayPal). They did not notify me that the sofa was shipped or delivered. They left the boxes outisde (not under our entryway awning) in middle of a HUGE storm. The boxes were soaked through and the parts were not wrapped in anything waterproof. It is tough to say whether there was any damage or not, as the couch had time to dry out. customer support was not helpful and did not offer any solution. For that much money, I would expect a better experience.

I bought the Nomad Sofa Sectional and it is not worth it. The built in charger broke after a couple of months. The backside of different section have broken several times. the wood beam they use for the back of the sofa is so thin that regularly leaning against the backside can damage it. The arms are very bony. The fabric is good and if you like a very hard couch surface you would like this one. 💯 regret spending almost $1900 on this junk.

We love our burrow couch! We got the Range 6-Piece Sectional. It came in about a week. Each chair comes in its own box, so be prepared for lots of recycling! The instructions and assembly are very easy, but do take a bit of time. I did it alone in about 3 hours. It's definitely a firmer couch, but I prefer that so I think it's pretty comfortable. It fits our space perfectly and we love the color (stone gray). We haven't had any major spills or muddy dogs on the couch yet, but I can see how the material would be very easy to clean. It is very easy to rearrange in whatever configuration you want, which is very cool. Highly recommend!

I hate the couch. Hate it! It is so uncomfortable and ugly. When I tried to return it b/c the website says easy returns, it was not easy they said I would have to pay to ship the whole couch back and they would deduct 30%, but they said I was just out of the window so I’ve been stuck with this horrible couch. I hate burrow, they lie and they have terrible customer service.

We love the sofa. It is however very firm. So if you have a tailbone problem, as I do, you will need to sit on a pillow. What I hate about Burrow is this, they will not allow a review on their site! They send you an email saying a third party takes care of that but after a month, and many complaints to Burrow, there is no review for me to give. I don't like that and I don't trust it! I will NOT buy from them again until they change that policy. They know if you have purchased from them or not, it shows on their site that you have, so that is BS when they say a third party verifies that you have purchased from them. Finally after "nagging" them, I was able to post my review! They said they'd sent me email to review what we bought but it was not coming through, I had them send it to a different email address and that worked. We still love our furniture, it's still VERY firm, but it looks terrific. BUT, I think had my review been bad they would not have accepted it, the reviews on their site are all GREAT! Not every single person is going to give 5 stars! I would suggest if you want to buy it, just be aware of all of the facts about the place. The very firm furniture and the pain with giving a review, don't stop nagging them to give one! It's expensive but for us, it was worth it. We really wanted to buy from LoveSac. com but they were way over our budget but very nice stuff there. Also this, it is NOT made in the USA, but in Mexico instead, but they sure do a great job of making it there. It is not cheap Chinese made furniture. I don't have a problem with it being made in Mexico, I just hope they pay them accordingly but really, bring your factory to the USA please!

Ripped off. Leather NORMAD was uncomfortable, too rigid or firm?, and slippery. I was actually avoiding sitting on it after about 48 hours. Do not believe the great reviews, Burrow is doing a lot of advertising, I believe, most of the reviews are paid for. I retuned the $3000 sofa and $396 was deducted. Fraudulent because they calculated discount and present cost of Sofa, it is a design for fraud. It was easy to assemble, I will give them that. There is no phone number to call to discuss why they are deducting more than $250 as stated in the return policy. DO NOT BUY FROM THIS COMPANY. Be warned!