BurrowBurrow makes furniture that works harder, so you can live easier.Our modular designs arrive in cleverly designed, easy-to-assemble components that fit through even the tightest spaces. And they show up in days, not months. Because great design isn’t just how it looks — it’s how it works.
Burrow (burrow.com) has 553 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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WEBCLIENT
We were missing some items, we contacted the store and online, and everyone we spoke to were extremely helpful.
Response from BurrowJul 14, 2026
Hi there, Thanks for taking the time to share your experience! We’re sorry to hear that there were missing items, but we’re so glad our store and online teams were able to help get everything sorted. We appreciate you giving us the chance to make it right, and we’ll be sure to share your kind words with the team!
katie
Ordered three sets of chairs. One box was correct. Two of the boxes were not the chairs I ordered. So frustrating. And took a while to return. I must say that customer service once I got in touch with them was very helpful. But this was a large and expensive order and to mess up 2/3 of it was very disappointing.
Response from BurrowJul 13, 2026
Hi Katie, Thank you for sharing this. We're sorry that two of your three chair sets arrived incorrectly, especially on a larger order where an error like that takes real time and effort to resolve. While we're glad our Customer Experience team was helpful once you connected with them, we know that doesn't make up for the time it took to return the wrong items and get everything straightened out. That said, we really appreciate you calling this out, and we've shared your feedback with our team as we keep working to improve order accuracy and make things easier when something does slip through. If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.
R.S.
We ordered a couch from Burrow in late March. As of July 9, we have still not received all the pieces needed to put our couch together. I had to contact support to get an estimate of the delivery date. Even then, the pieces didn't start getting delivered until several weeks after customer support estimated. The pieces of the couch have been delivered as a slow trickle. We also received 1 piece we didn't order and legs that were the wrong color. I keep seeing social media ads for Burrow that promise immediate delivery of new couches, and I just don't understand how that's possible based on my personal experience. I would STRONGLY discourage anyone from purchasing from this company based on our experience. (I will say that customer service is super responsive and pleasant, but the buyer experience is abysmal.)
Response from BurrowJul 10, 2026
Hi there, Thank you for taking the time to share this. We're really sorry for how drawn-out and frustrating this experience has been. Waiting months for all the pieces to assemble your sofa isn't the experience we want anyone to have, and getting an extra piece along with legs in the wrong color only added to an already disappointing situation. We also completely understand how it feels to see messaging about quick delivery when your own order has trickled in slowly and inconsistently. That disconnect is genuinely useful feedback, and we're passing it along to our team. We're glad our support team has been responsive and easy to work with, but we know that doesn't undo the larger issues with your order. If there's anything still unresolved, please reach out to [email protected] so our team can take another look and make sure everything is fully sorted for you.
Gretchen
Ordered Nomad sofa with ottoman and Nomad loveseat with ottoman on February 8, 2026, at which point the status of both items was "In stock and ready to ship." Kept checking my order status for a shipping date. Soon noticed that one item was marked as having a new TBD ship date. I had heard NOTHING from Burrow about this delay and so I contacted customer service. They gave a vague excuse about a component being unavailable and said that it would ship in March. (Their website continued to display "In stock and ready to ship" for several weeks.) Then in March they told me it would ship in early April, then it was late April, then May... My seething fury steadily grew. I continued to get the runaround for nearly FIVE MONTHS until boxes started arriving on June 29, and finally the last of the boxes was delivered on July 2. NEVER AGAIN will I do business with this company. And I urge anyone reading this to seriously consider whether they really want to potentially receive their order five months later. Do not believe the estimated shipping dates, they are all lies.
Response from BurrowJul 8, 2026
Hi Gretchen, Thank you for taking the time to share this. We’re sorry the shipping timeline changed so many times after your order was placed, especially when the items were listed as in stock and ready to ship. That kind of experience understandably makes the original estimate feel unreliable, and we know it’s frustrating to have to keep checking your order status or reaching out for updates instead of hearing from us proactively. We’re glad your order has since been delivered, but we understand that doesn’t undo the frustration of waiting nearly five months. Your feedback around inventory accuracy, estimated ship dates, and proactive communication has been shared with our team. If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.
joseph C.
This company is genuinely horrible. We bought a modular couch a year ago, and four months ago purchased a chaise lounge to add to it for $1.3k. At the time of purchase, it said it was in stock. two months later it said delivery would be early June. Early june, we recieved a notification that they didnt know when we would be getting it. Then in early july the package shows up with no tracking information updated and it was only 3/4 of the couch. The tracking still says "Label Created" for the pieces we have received. the back of the couch is missing. There is no way to get in touch with their support team except through email and they can give us no updates on tracking because they must have done it wrong. So they cannot tell me where my piece is after FOUR months of waiting, nor are they making any sort of effort to remedy the problem. so unbelievably frustrating. Save yourself the headache and buy elsewhere. I haven't regretted purchasing something from a company like this in a very long time.
Response from BurrowJul 7, 2026
Hi Joseph, Thank you for taking the time to share your experience. We're sorry to hear that it's been so difficult, especially after waiting months only to receive an incomplete delivery without clear tracking. We know how frustrating it is to feel like you can't get a straight answer on where things stand, particularly when trying to track down an item that you've paid for in full. That said, our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we have that, please be on the lookout for a follow-up from our Customer Experience team. We know this doesn't undo the frustration you've already experienced, but we hope to have the chance to turn things around and restore your confidence in us.
Katie R.
Only 4 out of 5 pieces have delivered with no helpful tracking information. Has taken almost 3 months. Support not helpful minimal answers.
Response from BurrowJul 6, 2026
Hi Katie, Thank you for bringing this to our attention. We're sorry to hear that delivery has taken so long, and that the tracking information hasn't given you the clarity you needed along the way. We also really appreciate your patience while waiting on the last piece of your sofa to arrive, and our Customer Experience team has been looped in to get you a more concrete update. Someone should be reaching out to you shortly with the latest status and next steps, but if there's anything else we can do to support you, we hope you won't hesitate to let us know!
Paul
Customer service was very helpful and the item was delivered in record time. The bolster is sturdy yet elegant. Thank you.
Response from BurrowJul 7, 2026
Hi Paul, Thank you so much for sharing this! We're so glad our Customer Service team was helpful and that your order arrived so quickly. A bolster that's both sturdy and elegant is exactly what we love to hear, and we hope it's the perfect finishing touch in your space!
Liz S.
The quality and feel of leather is superb. I love it.
Response from BurrowJul 7, 2026
Hi Liz, Thank you so much for the positive review! We're so happy to hear you love the leather. Quality and feel make such a difference, and we love knowing it's made such a beautiful impression in your space!
