BurrowBurrow makes furniture that works harder, so you can live easier.Our modular designs arrive in cleverly designed, easy-to-assemble components that fit through even the tightest spaces. And they show up in days, not months. Because great design isn’t just how it looks — it’s how it works.
Burrow (burrow.com) has 553 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing553 approved reviews, newest moderated first
Paige S.
Great service! Love the table!
Response from BurrowAug 4, 2026
Thanks for the review, Paige! We're so glad to hear that you had a great experience with us and that you love your table. We hope it's the centerpiece of many great gatherings in the years to come!
E A.
Index librarry series are great. Easy installation and modern look
Response from BurrowAug 4, 2026
Hi there, We're so glad you're happy with the Index series. There's nothing better than hearing that a setup came together easily and looks just the way you hoped. We're thankful that you chose Burrow for your home, and hope that you enjoy your new space!
Marcella D.
Absolutely love my new Burrow Index bookcases. Excellent quality, easy to assemble and Aaron from the New York showroom was extremely helpful. Highly recommend.
Response from BurrowAug 4, 2026
Hi Marcella, We’re so happy to hear that you love your Index bookcases and that assembly was so easy. We’ll be sure to pass your kind words along to Aaron and the entire team. So glad he was able to help make the experience a great one!
AB
If I could, I would give Burrow 0 stars. Unfortunately, that is not an option. PLEASE DO NOT PURCHASE FROM BURROW! I purchased the Shift sofa. Upon opening the 1st box, parts of the hinges fell out. The hinged deck was broken. There is no phone number listed and after 3 emails and 5 days, I finally received a response. After numerous additional back and forth emails, I just found out that the replacement piece will be here in 8 months! Yes, March 2027.
Response from BurrowAug 4, 2026
Hi there, Thank you for bringing this to our attention. We’re sorry to hear that your sofa arrived with a broken component and that it took multiple follow-ups to get a response. Additionally, a replacement timeline that far out is understandably upsetting, especially when the issue is preventing you from being able to use the sofa in the meantime. That said, we've sent you a request for additional information so we can look into this further. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our Customer Experience team.
MsKatyEngler
I ordered 2 "in stock" couches on July 5th. Two weeks later there was no shipping notification so I checked in. The customer service agent noted they were missing some parts but should have them soon and to check back in 5-10 business days if I hadn't heard anything. I waited two more weeks and reached out. I was then told the new timing was Mid August which would be almost 2 months from when I ordered. I have zero faith that will happen. Its clear from reading these reviews this is the norm with Burrow to be dishonest about what is actually in stock. There is zero proactive communication. And as might be obvious to anyone paying attention, its also very clear their responses to these reviews are using AI and not written by a human.
Response from BurrowAug 4, 2026
Hi Katy, Thank you for taking the time to share this. We’re sorry this order hasn’t moved as you expected, especially after the sofas were listed as in stock when you purchased them. We agree that you shouldn't have had to follow up more than once to find out there were missing parts or that the timeline had changed, and understand why that would leave you questioning the newest estimate. Though you opted for a refund this time around, we’re still grateful you considered Burrow for your home. We’d love the chance to provide a better experience and earn back your trust if you choose to shop with us again in the future.
T-P
Customer service and shipping process is not good. I finally got a response from customer service when I mentioned "cancelling". At that time the order was conveniently ready to ship and in transit to a sorting center.
Response from BurrowJul 30, 2026
Hi there, We appreciate you taking the time to leave a review, and we're sorry to hear that the shipping and support experience felt so difficult to navigate. We agree that communication should always be clear and reliable. If you still need help tracking your delivery, or if there's anything more you'd like to share, please reach out to us directly at [email protected].
James
I ordered a Nomad Sofa on June 21, 2026. Order $1,560.19. As of late July it has not shipped. It has not even arrived at Burrow's own warehouse. The timeline tells the story. Checkout threw an error, so I had to email support just to confirm the order existed. On July 1 I asked whether the ship date would slip again and was told they could not say. On July 10 I was told the sofa would reach the warehouse mid to late July. On July 17 I was told late July. On July 28 I was told mid to late August. Three revisions in under three weeks, each one arriving only because I asked. That is the real problem. Burrow never once contacted me on its own. Every update came after I chased it, and every reply took days because of "higher than usual inquiry volume." The responses are near-identical templates: thank you for your patience, this is the latest information from our warehouse, we appreciate your understanding. Warm language, zero accountability, no explanation of what actually went wrong. The individual rep was polite and did offer a full refund if I did not want to wait. Fine. But a refund two months later is not a fix. It just returns my money and my time is gone. If you need furniture on any kind of schedule, buy elsewhere. Burrow sells you a delivery window it apparently has no ability to honor or predict.
Response from BurrowJul 30, 2026
Hi James, Thank you for taking the time to share this. We're sorry your Nomad order hasn't shipped within the timeline you expected, and that getting updates has taken so much follow-up on your end. A shifting delivery window is frustrating enough on its own. Beyond that, when a timeline moves, you should hear it from us with a clear explanation, not have to come looking for one. That's the standard we're working to hold, and we fell short of it here. We're glad our team was able to offer a refund option, though we know that doesn't make up for the time spent waiting or the uncertainty along the way. Your feedback around delivery estimates and the clarity of our updates has been shared with our team, and if there's anything else we can do to support you, we hope you won't hesitate to let us know. We're always happy to help.
John F.
I ordered a Field Leather 3-Piece Sectional Lounger in early January - 2026. They were having a sale at the time. It is now the end of July 2026, and even though it said 4 - 6 weeks at the time of purchase, I still have not received the Lounger. I didn't receive an email or notification that my delivery was initially delayed. I had to reach out to the company directly via email support before I got a response. Since then I have had correspondence with them, but other than once, maybe twice, I've had to initiate the follow-up to get an update on the status of the delivery. Needless to say, they gave new dates, and those came and went. They eventually offered me a 5% credit for future Burrow purchases. Needless to say, I was not happy with their "resolution." After this experience, they somehow thought that I would purchase something else from them. Also, during these delays, I would check the store for the same item, and it continued to say 2-4 weeks delivery. Only within the past few weeks have they updated the item to indicate 10-12 weeks for delivery - which is still much less than our delays. I asked for a credit on our original purchase, but they said they could only offer the 5% on future purchases or to cancel the order and give a full refund. That's all well and good, but I want/need this particular Lounger because it is the only one that really meets our needs for dimensions and style. I also checked today (July 28 2026), and there is even more of a discount. So, I just want what I ordered delivered in a timely manner. Since they have not delivered, continued to push back "potential" delivery dates, weren't proactive in giving me these updates (only in the last month have I received an un-solicited email about the status of the delivery), and that they didn't update delivery times on the website until recently, which is still misleading, I believe we deserve 1. Our order and 2. A nice credit for the inconvenience, and not a credit for "future purchases." Like that is going to happen now. If I get the order, I'll leave a review based on that alone, but I will continue to mention my displeasure with the un-notified delays and the delay.
Response from BurrowJul 29, 2026
Hi John, Thank you for sharing this. We're sorry your lounger has taken so much longer than the original estimate, and we understand the frustration of watching the timeline change again and again. When an order runs late, updates should be clear and easy to come by, and the timeline shown online should match what you're seeing on your own order. That's the standard we're working to hold, and we're sorry that we fell short of it here. If this is still unresolved, please keep working with our Customer Experience team in your active support thread, or reach out to [email protected], and they'll review the latest status and next steps tied to your order. We appreciate your patience while we get this sorted.
