BurneekReviews of burneek.com

I highly recommend the Burneek. I have chronic pain and it really helps with my pain. I feel wonderful after each use both mentally and physically.

Item shipped fast, good pricing, customer service has been excellent with consistent emails with offers and options. Overall seems like a great partnership.

Enjoy the unit

Initially, things were challenging, but Burneek listened and exceeded expectations. Your reputation is everything, and Burneek went above and beyond to meet my needs. I purchased the Oxygenek 2-person sauna, which I absolutely love; it offers more than what their website describes—true chromotherapy. Just hold down the light button to see it in action. I also adore my Halo Gen 2 steam sauna and the Grande Cold Plunge with the chiller, which I use daily. The chiller was straightforward to set up and operate. Thank you for making it right; it's clear you're earning more positive reviews on Trustpilot, showing you're listening and committed to excellence. That's what truly matters.

Initially, I started out and for some reason the street name never got put on my order, but that was resolved by contacting FedEx then I contacted customer service or they contacted me. I’m sorry I gave them my address so we wouldn’t have an issue with the cold plunge that was supposed to come with the sauna patiently I waited no worries anxiously waiting for its arrival. It never showed up the song made it here a while ago, but the cold plunge never made it so I haven’t had to experience my sauna because I wanted to use them together, so I’m not sure how many stars to give the company has been very attentive and responding to me. That’s great and ready to resolve my problem so I guess I’ll make a one star a three star just because of customer service.

When reading reviews before purchasing our sauna, our biggest worry was reviews about shipping time. We did our digging and weighing of options and decided to move forward with the Burneek sauna. We fully expected it to be months before receiving it, and we were very pleasantly surprised when our experience was the opposite! We purchased our sauna on June 27th and it was at our door by July 21st! I need to point out an important detail of our great experience with Burneek. 2 days after our order, their support rep Asdrimar emailed us offering to be the point of contact for any questions or concerns. I was able to ask him about shipping time (previous concern) and got a thorough update very quickly. This gave us a lot of piece of mind over the next few weeks as we waited. When our sauna arrived, we were disappointed to see that the shipping company had mishandled it and had damaged the cosmetic framing on the outside of the sauna. We took pictures and added that information on the shipping BOL and took a picture of that as well. I sent this information to Asdrimar and within minutes he offered us compensation on the damages, which were not the fault of Burneek. We have been extremely impressed with the customer service of Burneek throughout. Of course, need to mention the actual product! We decided to set it up ourselves... my husband and I were able to do it on our own. Thankful we are both fairly strong, especially him, but it is absolutely doable if you have 2 fit people. No need to spend the extra $800-$1000 for us, but determine that for yourself. The sauna is SO PRETTY! The design is wonderful and it works great. I worried about it not getting hot enough due to being infrared, but it absolutely does. We are very pleased with everything about our sauna and Burneek. I would recommend them to anyone looking for a home sauna that is reasonably priced!

Awesome sauna great product high quality we've been using it for a while now and we love it awesome customer service great company

I purchased a Halo Sauna in January and it's been a total game changer. I recently added the Red Light therapy which made it even better. I use it for 20 minutes every night and feel better than ever. Would recommend this for everyone! Burneek is a great company with great products.