Audrey R.
False advertising and ghosting at the customer service
They advertise the “3-pieces maternity pillow” and put pictures of both of the 3 pieces (2 half moon + the long one). In the description it’s written “3-pieces”. However, the purchase doesn’t include the long pillow. After I’ve placed my order, I received an email giving me a discount for the 3rd piece. I then figured it wasn’t included. I wrote to the company to cancel my order, as it was false advertising. They declined and then ghosted my emails after I asked for a full refund. UPDATE : they finally replied this. I would have posted a screenshot as it’s absolutely incredible as an answer : “ Hello Audrey, You are the only customer who is claiming this. We are only expecting our visitors to know how to read the description, not only to check the images. The fact that you opened a dispute charge on a payment that you made because you did not understand what you are buying makes us understand the type of person you are. We will submit documents and proof that also people with IQ lower than 25 can understand what they are purchasing just by spending 10 seconds on our product page. Have a great day and we hope you will not reply to this email as you've been blocked. ”