Ms Aideen F.
Delays, false shipping times
Delays, delays, delays. Don't believe the shipping times they quote online. If you want this pillow, be sure to order it in your first trimester. Ordered on 20 June and still no sign of my order. Not sure when it will arrive...it's been 3.5 weeks already with limited progress. Shipping stated 5-8 business days to my jurisdiction when I ordered, I would have expected their customer service to notify me of delay and accommodate cancelling of order if that was the case. I received nothing. It's a pregnancy pillow...slow delivery isn't acceptable given the duration of pregnancy itself. I emailed customer service who just told me to be patient and wait. I tried to cancel my order so I will just buy another alternative pillow as I'm now in my third trimester and sleeping is a lot more difficult, but they won't allow it and tell me it's on its way so just be patient. When supporting women through pregnancy discomfort is literally your selling point, you would think they would not leave women without the product for this long without some accommodations.
Response from BupsyAug 6, 2023
Hey Aideen, Thank you so much for taking the time to write this review. We apologise for the inconvenience. The delay has been caused by the customs additional verifications that we could not speed up or avoid. For us, the customer satisfaction is our top priority if you have any questions or concerns feel free to contact our support team. Best wishes, Bupsy Team