BupsyReviews of bupsy.co

I purchased the Bupsy maternity pillow. When I opened the package there was a hole in one of the pillows and the overall quality was awful and looked nothing like the pictures. I contacted customer services and they offered a 10% tailoring refund. This was clearly unacceptable when the quality was so bad. I have contacted them again and now my choice is post it back to China, which is expensive, or take a 25% refund. The customer services are being very unhelpful and returns should be made free as clearly the product is deficient.

It has been 40 days since I put in my order and I have received nothing from this company. I reached out to cancel and refund my order and have heard nothing. Save your money and avoid purchasing from them.

The pillow took 23 days to arrive, and is very low quality. The stitching had come out and there was already a hole in mine when I opened it. It is not a risk-free 90 day trial - you have to send the pillow back unused, unwashed and in it's original packaging. It comes in a black trashbag completely taped off with packing tape, so it's impossible to remove from the packaging without destroying the packaging. The pillow cover also does not look anything like the photos and their customer service uses a gmail account. UPDATE 4/24: I sent an email to their customer service (noted below) about the quality of this product and I was promptly refunded for the pillow without having to pay for return shipping. Changing my rating to reflect that quick customer service.

I ordered a pillow on July 13th, 2023. They stopped replying to my emails shortly after and have never sent me a pillow. Refund was never issued. Stay away from them, as this is fraudulent company.

Poor quality, Awful packing, zippers on half moon pillows dont work from the beginning!!! Would like to have my cash back! No answer for my email after more than week!!! I dont know how to reply to Bupsy under this review, but yes: after the third try of contacting support and of course after I wrote this review someone from their team contacted me. They did not offer cash back (as claimed on their website like something automatic when you are not happy with the product) They send me 20% discount for !!!tailoring service!!! to repair their own damaged product and asked me to delete this review. No, product I got is not similar as pillows in their ads. It is just poor quality with unfunctional zippers and damaged pillow cases. Funny, only case they will contact you is when you go in public with your own experience. Shame

Waste of money and time..! 2 weeks from purchase only after my mail I got respond that they don't deliver to my location and will get refund in 5-10 days. .. Fine. Now more than 1 month no refund or any contact from company side after my mails. Very disappointed!! UPDATE: No, no money on my account..! I would feel free to contact if u ever reply to my massages.. SCAM!

This is the best purchase I have made so far in my pregnancy. I started using it at 22 weeks (I wish it was way sooner) and cannot believe what a difference it has made to my sleep. It supports your back and hips, so I have had a lot less pain. The size is great as it doesn't take up too much space in the bed and is easy to take on a weekend away. Highly recommend it to any expecting mom's - buy it sooner rather than later!

UPDATE: Bupsy claims that money has been refunded. IT HAS NOT! Shows clearly what a scam company this is! Save your money and avoid this shady company! Delivered product is defective, can be returned at your own cost. What a joke is this?! You are too lazy or incompetent to have proper quality assurance in your chinese factory and have the customer send your goods back instead of saying "Our fault, apologies! We will send you a free replacement or - if you don't want to have it anymore, reimburse you or send you a free return label". Maybe I am spoiled by EU laws but this Chinese way of dealing with customers is really just a joke [Update] after reading Busy's response below: no, it has not. There is still a buyer protection case open at PayPal and i am waiting for my money. I have no idea why you are obviously lying. You guys are scam, period And for everyone else. Look at the star rating and quickly think whether the soooo amazing reviews on the bupsy shop make any sense. Like with any other Chinese on Temu etc, this is just scam scam, scam