BungalowReviews of bungalow.com

They overcharged us, refused to acknowledge it, led us on a goose chase of “well you need to talk to this person”, and never paid our security deposit back. Our rental property had zero damage. You won’t be able to talk with a real person. I’m pretty sure they have a bot respond to you for a few times and the switch to a different bot when you get frustrated. I cannot emphasize enough how terrible my experience with Bungalow has been. They could offer me free rent for life at one of their properties and I still wouldn’t take it. Terrible company and ridiculous bad customer service.

DO NOT SIGN UP WITH BUNGALOW! Luckily I did not complete the lease agreement because of the numerous 'RED FLAGS' throughout the sign up process. The Bungalow website listing showed a spotless and renovated home with a room for $660/month, which is about $100 less than comparable properties listed on Craigslist. The 'main tenant' and I didn't wait for Bungalow to introduce each other; I just gave him my number and we met at the property. He has been with HomeShare Online/Bungalow for about 6 years and his only question for me was "what fees is Bungalow going to charge you?" and "who at Bungalow did I talk to?" He then told me that Bungalow had been charging them fees that our State laws prohibit and that he's owed about $10K in illegally charged fees. He was working on collecting information and documentation to hold Bungalow accountable. He also told me that the 'cleaning service' they all pay for hadn't cleaned in several months. He showed me the Utility bills that Bungalow charges and the bills were about 3 times what they should be. The room was a complete mess, with stained carpets, scrapped up baseboards, and the like. I learned that Bungalow charged the former room tenant an absorbent 'cleaning fee', but obviously Bungalow just collected the fees and did zero cleaning/maintenance. The main tenant also shared a few horror stories of previous Bungalow properties he had lived in. The tenant was friendly and honest, and I was desperate, so I decided to move forward with the sign up process. After Bungalow realized that the main tenant and I had already online chatted each other, Bungalow called me. They told me that instead of $660/month, it was about $900/month for utilities and 'the other fees'. Still desperate to find a place, I decided to try to move forward with the sign up process. After scanning my ID and giving them my SS# to 'soft check' my back ground, they referred me to TheGuarantors, which is a bond company asking for a non-refundable fee of $1000. I emailed Bungalow my spotless rental history and said I can increase my security deposit and pre-pay my first 6 months of rent, as long as I pay it to Bungalow directly, and not to some 3rd party company they're referring me to. The only response I've seen is to give my money away to TheGuarantors. I don't know the entire history of HomeShare Online/Bungalow, but based on my experience, I would say that they are making money by referring you to a 3rd party bond company and then charging you more than what they advertise, while collecting service fees for not providing you with the services they charge you for. VERY MUCH LIKE A BAIT & SWITCH SCAM, while charging you extra fees for nothing.

HORRIBLE company!! Please don’t ever rent from them you will get trapped. Their fees are horrible and complete fraud, half the things they charge for they don’t even do. You can fight with them about it they won’t budge. Do not rent from Bungalow! My rent is $385 split between SIX PEOPLE and they charge me $715 a month now.

I mov3d out and they're still trying to charge me for things. I've, emailed, called and texted every phone number, email, or website I can find for them and I get no response. They do not care. This is the same company that will ignore residents about having no air conditioning in 100+ degree weather for weeks on end until said residents spam them with maintenance emails and then when they finally send someone to even check it out(not fix just check out) they will scream at you for having to do their job. Very unprofessional and unpleasant to deal with.

I don’t want to move in no one calls me Back!

My experience with Bungalow was a complete disaster. If I could give this company negative stars, I would. I was initially drawn in by the beautiful photos on their website and the reputable-sounding name. After being approved, I received a warm welcome via phone and text, congratulating me and inviting me into the “Bungalow family.” The leasing manager was friendly and helpful, guiding me through the leasing process and setting up my online portal. I paid my deposit and first month’s rent upfront—sight unseen—based solely on the pictures and the company’s policy discouraging visits before move-in “out of respect for current tenants.” That was my first big mistake. The day after signing, I contacted the leasing manager to confirm move-in details and schedule my movers. He replied via text, promising to send the entry codes the morning of my move. I also asked a few minor questions, which went unanswered. Then I received an email with my roommates’ contact info, encouraging me to introduce myself. Two of the three responded—and both warned me not to move in. One had already left due to a severe pest infestation. The other had only been there a month and was actively trying to transfer to another property. They urged me to get my money back immediately. I tried to contact Bungalow through every channel—calls, texts, emails—to every person I had spoken to. No one responded. Finally, a day later, I got a call asking about the situation. I expressed my grievances extensively and made it clear I would not be moving forward with the lease. I had already filed a claim with my bank for a full refund and emphasized that I should not be penalized for breaking a lease, since I never actually moved in. I also shared how unsettling it was to be completely ignored during a crisis, and how lucky I was to have received honest warnings from the roommates—otherwise, I would have walked into a nightmare. The representative was very apologetic and assured me they would cooperate with the bank’s claims process to ensure the refund. He also said the situation would be escalated so it wouldn’t affect my credit, and that my feedback would be taken seriously to improve future rentals. In conclusion: "BUGALOW" needs to get their act together—otherwise, they’ve got one heck of a good scam going.

These people only care about taking money away from you. They bill right before rent is due, and threaten (and do use) late fees if you don't pay every fee or thing they wanted, way before you even get the chance to dispute. They won't ask for utilities and then years later send you a bill. They don't follow state laws. They will keep your money even if they didn't deserve it. They will ghost you, threaten you with evictions to push you to pay for things that are illegal. Stay away from these people. They operate like an extortion racket and only care about taking your money away from you whether its legal or not.

Bungalow is scam, they take money and don't do anything with it it other than line their own pockets. I am an owner and I cannot tell you how many issues we have had with them ranging from city violations for lack of maintenance, to losing my insurance for lack of maintenance. It truly is a disastrous company with zero management skills. I have spoken with the tenants, they all have left. The ones remaining have tried to move out but their requests to move aren't being responded to by Bungalow. I have tried to sell the property and told them months ago not to renew the leases, they kept renewing. All they want is to get the extra months of rent charges from the tenants. Tenants are constantly left in the dark, houses are left in a horrible state, and Bungalow just keeps on going not answering messages. There isn't a phone number to call to talk to someone, you have to do everything through a pretty much unmanaged email, might as well email a "no-reply" address. It's ridiculous how useless their team, if you can call it that, of people can be.